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Customer Service Representative

Lakehouse Music Academy Asbury Park, NJ
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k

Lakehouse Music Academy, located in Asbury Park, NJ is hiring a Customer Service Representative to manage customer and teacher scheduling. This position oversees and contributes to the daily office tasks within the Academy. In this role you will schedule group and private lessons, process and apply billing for tuition, make modifications and manage inquiries through a number of communication channels. These tasks contribute to smooth operations of both on-site and off-site services as well as a positive and welcoming client experience.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.

This Job is ideal for Someone Who is:

  • Dependable - more reliable than spontaneous

  • People-oriented - enjoys interacting with people and working in a fast paced environment

  • Team-oriented - cooperative and collaborative

Benefits: Paid time off , 401(k). Compensation commensurate with experience

Lakehouse Music Academy

Lakehouse Music Academy (LHMA) is a progressive music school, featuring group rehearsals, individual lessons, and live performances at Asbury Park's world famous music venues. Our program is committed to the development of comprehensive musicianship for every student, at every level, at every age. Our team employs various teaching methods built around each student’s particular musical interests and goals. Students have the opportunity to hone their skills in live performance, private study, original songwriting, recording, engineering, production, theory, and business/marketing. Our holistic approach to music education allows us to introduce the undeniable power of music to young children, to inspire adults to "Join the Band" and take the stage, and to produce the most prepared teenage musicians for today’s music industry. LHMA alumni are currently pursuing their musical dreams at some of the country's strongest music programs - including Berklee College of Music, University of the Arts, Rutgers University, and more. Lakehouse Music Academy is housed in the Lakehouse Music Building, under the same roof as two world-class recording studios, a retail music store, rehearsal rooms and many notable music industry professionals. It is our mission to engage and enrich our students' lives through access to a complete, life-long music education. We value creativity, diversity, community and music's ability to improve the human condition.

Address

Asbury Park, NJ
USA

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