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Member Service Representative

Lafayette Federal Credit Union Arlington ,VA
  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

Description

We are currently seeking Member Service Representatives for our DC and VA branches.

This is not your typical teller roll. You will be joining a dynamic team focused on providing credit union members with an unparalleled service experience. As a Member Service Representative you will be empowered to do what’s right for the member because you have a passion for helping others succeed. You must possess proven customer service skills, including strong verbal communication. As a Member Service Representative you will be working closely with your branch manager to find appropriate solutions to member needs including opening accounts and offering new products to achieve your goals.

The Member Service Representative will:

  • Process all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
  • Disburse money orders, travelers and cashier checks.
  • Balance each day’s transactions and verify cash totals.
  • Receive checks and cash for deposit in savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and receipt transactions via on-line teller terminal.
  • Give prompt, efficient and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
  • Open new member accounts and provide information to new and prospective members by explaining and cross-selling Credit Union products and services.
  • Interview loan applicants, gather required information for a credit application and explain loan options, rates, terms and collateral.
  • Present loan product options.

Why Join LFCU as MSR:

You will be working in a stable and consistent environment in a growing organization. You will have a lot of opportunity for growth and progression as you work in teams with an emphasis in training and development of our employees. Our staff enjoys being rewarded for their success and for the value they bring by helping our members achieve financial success in a community oriented and member-focused branch. If you enjoy learning about banking products and services, and interacting with members regularly to improve their relationship with you and the credit union, this is the career for you.

Requirements

Competencies we’re looking for in this role:

1. Integrity

2. People Focused

3. Accountability

4. Communication

5. Loyalty

6. Adaptability

You must have the ability to maintain a positive and empathetic attitude at all times and be able to communicate with our members through various channels. You will be building member and maintaining member relationships and promoting credit union products and services. You must be able to process account transaction requests, work to resolve member inquiries in a timely manner and have full accountability of member requests from inception to resolution. You must be willing and able to do outreach in the community on the behalf of the credit union.

Qualified candidates will have the following:

  • A positive credit standing

Experience

  • Six months to two years of similar or related experience
  • A high school education or GED.

Technical Skills:

· Proficiency in MS Outlook, Excel, and Word

Interpersonal Skills:

  • Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Strong business development and/or sales skills.
  • Good communication skills, both verbal and written

Physical Requirements:

  • This position requires manual dexterity, the ability to lift files and open cabinets.
  • This position requires bending, stooping or standing as necessary.

Work Environment:

  • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

 

*Lafayette Federal Credit Union is an equal opportunity employer.*

EOE/AA/VETERAN/DISABLED

 

Company Description
Lafayette Federal Credit Union is one of the premiere financial institutions in the Washington, D.C. area with assets exceeding $600MM. Since our founding in 1935, we have sought to provide our members with a safe and convenient place to save, and to offer loans at rates and terms more favorable than those of other financial institutions. We always strive to provide top-notch customer service.

Lafayette Federal Credit Union is not just a great financial services provider‚ it’s a great place to work too! We offer an outstanding benefits package that includes:

• 401(k) with Employer Match and Profit-sharing
• Generous Paid Time Off Package
• Group Health Insurance for Single and Family Coverage
• Flexible Spending Account
• Health Savings Account with Employer Funding
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Insurance
• Dental Reimbursement
• Commuter Benefits
• Educational Assistance

In addition to the benefits listed above‚ LFCU fosters a great work environment. Just ask our employees!

*Lafayette Federal Credit Union is an equal opportunity employer.*

EOE/AA/VETERAN/DISABLED

Lafayette Federal Credit Union

Lafayette Federal Credit Union is one of the premiere financial institutions in the Washington, D.C. area with assets exceeding $600MM. Since our founding in 1935, we have sought to provide our members with a safe and convenient place to save, and to offer loans at rates and terms more favorable than those of other financial institutions. We always strive to provide top-notch customer service. Lafayette Federal Credit Union is not just a great financial services provider‚ it’s a great place to work too! We offer an outstanding benefits package that includes: • 401(k) with Employer Match and Profit-sharing • Generous Paid Time Off Package • Group Health Insurance for Single and Family Coverage • Flexible Spending Account • Health Savings Account with Employer Funding • Life and Accidental Death and Dismemberment Insurance • Short and Long-Term Disability Insurance • Dental Reimbursement • Commuter Benefits • Educational Assistance In addition to the benefits listed above‚ LFCU fosters a great work environment. Just ask our employees! *Lafayette Federal Credit Union is an equal opportunity employer.* EOE/AA/VETERAN/DISABLED

Address

Arlington, VA
USA

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