Skip to Main Content

Help Desk Specialist

Lafayette Federal Credit Union
Rockville, MD
  • Posted: December 09, 2022
  • Full-Time

Job Type

Full-time

Description

*ONLY HIRING IN DC, MD, AND/OR VA*

*WORK FROM HOME CAPABILITIES AVAILABLE*

Welcome to Lafayette Federal Credit Union Careers! We are excited you have decided to browse our current career opportunities.

Teamwork and a sense of community make Lafayette Federal Credit Union a great place to work. Each person is valued for his or her unique set of skills. Our culture is about inclusion, diversity, high performance, and new opportunities.

We share a common devotion to community, participating in charity events throughout each year. Professional development, training, and certification is a priority for our employees. We also provide employees with a competitive salary and a generous benefits package.

What makes LFCU cutting-edge? We are recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide.

Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members and our LFCU member support team is a critical component in achieving that success.

We are currently seeking a Help Desk Specialist to join our Information Technology Department team!

You will be a great fit and a perfect candidate if:

  • You have excellent application support experience with Microsoft Office Suite
  • You provide friendly, professional, and accurate service and support to all members and associates
  • You possess a strong technical skill set

If you do, then Lafayette Federal Credit Union is the place for you!

About the Position

We are currently seeking a Help Desk Specialist to join our Information Technology Department. Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring and maintaining network hardware, software and communication links while providing help desk support to both LFCU staff and members.

More specifically, the Help Desk Specialist will:
  • Provide Help Desk services to credit union staff including Windows patching, triaging and resolving help desk tickets as they come
  • Troubleshoot PC hardware and software problems in a timely manner
  • Install appropriate hardware or software within the specified time frames
  • Handle mobile phone MDM setup, new user creation and terminated employee deletion
  • Provide friendly, professional and accurate service and support to all members and associates
  • Maintain and add to technical knowledge of computer hardware and software to ensure credit union has the ability to achieve its goals as outlined in the current operating plan
  • Respond quickly to all service requests and ensure problem resolution as quickly as possible


Requirements

Qualified candidates will have:
  • A positive credit standing

Experience:
  • Two to five years of similar or related experience.

Education:
  • A high school education or GED is required
  • A college degree or certification in networking or a relevant area in computer science. Preferably a degree from a four-year college with a major in computer science.
  • CompTIA A+ and CompTIA Network+ certification(s) are preferred

Technical Skills:
  • Excellent communication and interpersonal skills.
  • Understanding of PC operating systems.
  • Excellent application support experience with Microsoft Office Suite.
  • Knowledge of applicable data privacy practices and laws.
  • Experience in PC implementation and trouble-shooting.
  • Experience in a virtual desktop environment is preferred but not required.
  • Proficiency in MS Outlook, Excel, and Word

Physical Requirements and Work Environment:
  • This position requires manual dexterity, the ability to lift files and open cabinets.
  • This position requires bending, stooping or standing as necessary.
  • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN

Lafayette Federal Credit Union

Address

Rockville, MD
20849 USA

Industry

Technology

View all jobs at Lafayette Federal Credit Union

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.