Call Center Representative

Experience Call Center Representative $17/hour

7:30am to 4:30pm- Monday to Friday | Vernon Hills, IL location

 5am start Sunday to Friday at Antioch location- Training in Vernon Hills

Fulfillment oversees importing and printing orders for our warehouse team. This will be their main job, along with other miscellaneous tasks that fall under the department

Responsibilities include but are not limited to:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services, and policies
• Guide callers through troubleshooting, navigating the company site, or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies

Requirements:

-Ability to multi-task

-Excellent customer service

- Telephone etiquette

- Attention to detail

-Ability to troubleshoot