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Collections Manager $1K Sign on bonus

Lab Carmel, IN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SerVaas Laboratories, the maker of Bar Keepers Friend, is looking for a Collections Manager. The Collections Manager is responsible for securing billing payments from our customers. The ideal candidate is driven by a strong sense of accomplishment and must be detail-oriented. They must have previous commercial receivables portfolio management experience with knowledge in deduction processes, and freight/LTL deductions resolution.


  • Reduce and maintain Days Sales Outstanding and resolve account balances greater than 120 days in the A/R aging report

  • Develop Credit policies

  • Recommend A/R balances to be written off

  • Review the Accounts Receivable aging report while working with Accounts Receivable to ensure write-offs are authorized

  • File deduction claims with vendors and freight carriers

  • Process return requests from customers, including organizing replacement shipments or expediting refunds while communicating the results with Accounts Receivable and Traffic

  • Facilitate timely follow up on claims as well as customer returns

  • Track the amount of money recovered by their work

  • Research billing corrections

  • Research checks & refunds (remittance)

  • Implement system with Accounts Receivable and Traffic to streamline the process and avoid duplication of work

  • Shipment tracking and tracing as needed

  • Research inquiries and problems as requested

  • Provide re-consignment authorizations and organize returns or replacements for customers

  • Other tasks as needed

  • Additional duties and cross-training opportunities as they arise

  • Provide backup to other areas when an opportunity presents

  • Cross-train in all accounting operations and provide support during staff vacation and absences

  • Ensure safe working conditions


  • Three years of previous commercial receivables portfolio management experience with knowledge in deduction processes, and freight/LTL deductions resolution
  • Pass a pre-screening A/R test
  • Proficient with MS Excel, including medium level skills such as filtering and pivot tables
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Proactivity and assertiveness are essential to ensure that the job gets done
  • Ability to work unsupervised and with little direction while keeping the team informed of updates


  • 401K with company match
  • Personal Time Off
  • Hybrid Schedule after successful training period has ended
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Dental Insurance
  • Vision insurance
  • Parental leave
  • Short Term Disability
  • Long Term Disability
  • Tuition Program 100% Employer paid



5240 Walt Place Indianapolis

Carmel, IN


Finance and Insurance

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