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Patient Care Coordinator I

La Clinica Del Pueblo, Inc.
Washington, DC
  • Posted: January 13, 2023
  • Full-Time
Job Title: Patient Care Coordinator I - Floater

Department: Patient Services

Supervisor: Health Center Manager

Location: Washington, DC

Classification: Non-Exempt/Hourly

Synopsis: The Floater Patient Care Coordinator will work with the Health Center Manager and Lead PCC to perform Medical Assistant responsibilities and ensure patient adherence to recommended health maintenance and treatment guidelines. To collaborate with physicians, nurses, and other clinical staff to provide comprehensive, high-quality medical care to La Clinica del Pueblo's patients. The primary goal of the Floater PCC is to provide quality care and increase patient. This role supports standardization and improvement of La Clinica's flow and efficiency while prioritizing the patient's needs to enhance communication within the care teams; has experience working in a clinical setting while medical and administrative tasks for pediatric and adult patients under the direct supervision of a licensed provider.

Qualifications

Required Education and Experience:
  • High School Diploma or General Education Development (GED)
  • Bilingual in English and Spanish
  • Minimum (2) two years of experience working in a clinical environment
  • Ability to maintain quality, safety, and infection control standards.
  • Communication skills - including appropriate medical terminology.


Preferred Education and Experience:
  • Working with HIV-positive patients
  • Working in a Latino community/population, or underserved populations
  • Knowledge of methods, procedures, and protocols, including federal, state, and local laws for the handling and disposal hazardous biochemical waste products.
  • Cultural competence in the health care setting, including communicating with patients of low health literacy level and working with interpreters.


Required Skills/Abilities/Certifications/Licenses:
  • Registered Medical Assistant - within 90 days of employment.
  • Pediatric and adult phlebotomy
  • CPR or BLS certification


Preferred Skills/Abilities/Certifications/Licenses:
  • Prepare and administer vaccines.
  • Rev. 10/22
  • Maintain supplies and maintain quality control standards.
  • Ability to foster a cooperative work environment.
  • Electronic Medical Record (EMR) experience; familiarity with eCW, a plus.


Duties and Responsibilities

Administrative:
•Review the patients' charts (PCC Checklist) before clinic sessions to flag pending documentation, consults, laboratory work, pre-op, and diagnostic imaging.
•Arrange and ensure follow-up for STAT orders, referral appointments, and patient specialty care.
•Monitor patient panel for preventive measures, urgency, and other pending results.
•Work collaboratively with the teams on all administrative duties to ensure task completion and continuity of care.
•Actively checks voicemails and responds to calls assigned to the team daily.
•Provides patient education around treatment adherence; STD and HIV prevention, family planning; healthy habits, and others as appropriate.
•Document follow-up and encounters in the patient's medical record or by accessing CRISP.
•Participate regularly in one-on-one meetings with the supervisor, team huddles, triads, case reviews, and department meetings.
•Documents member, provider, and patient compliments, concerns, or feedback on areas of improvement. Resolves when able or escalates to the manager or designee.
•Supports peers, clinical staff, and providers during clinic sessions or when a colleague calls out.

Medical:
•Assists providers during procedures to obtain the patient's informed consent and provides before and aftercare instructions.
•Administer vaccines and non-intravenous injections and collects blood samples from all patient populations using age-appropriate venipuncture or capillary puncture and following La Clinica del Pueblo policies.
•Perform in-house laboratory tests and procedures (including simple dressing changes, urine dipsticks, finger/heel sticks, pregnancy tests, hemoglobin A1C, electrocardiograms EKGs, with standing orders or as requested by the provider.
•Provides instructions on the collection and packaging of other specimens such as urine, stool samples, and timed collections.
•Follows defined laboratory procedures and supports awareness of changes to processes and procedures.
•Supports orientation and practical training of new hires.
•Escort patients to the treatment room, preparing patients with clear instructions.
•Educate patients or parents/guardians about the visit or procedures.
•Provide all proper discharge and follow-up instructions to patients.
•Ensure that each patient room is prepared and stocked with equipment and supplies.
•Perform outreach calls to patients and specialty offices as requested.
•Check the electronic outbox of providers and orange and blue teams to address urgent issues.
•Adhere to all safety protocols, including standard precautions, transmission-based precautions, and other infection control policies.
•Perform other duties as assigned

As a PCC - Floater, you will:
•Manage the walk-in schedule supported by efficient communication with the Patient Access Representatives team or directly with the Health Center Manager or designated staff. Focus on incoming transferred calls and addressing telephone encounters routed to the PCC teams.

Rev. 10/22
•Address, review, and scan documents assigned to color care team correspondence into eCW.
•Provide support to the clinical team for in-house labs, referral coordination, and unplanned patient requests (immunization records, disability forms, doctor's notes, etc.).

Medication Dispensing: this role handles all medication received and dispensed to the patient. These must be stored inside the PAP cabinet or refrigerator.

Laboratory and Diagnostic Tests Results:
•Abnormal: All abnormal test results must be addressed within 24-48 hours. The provider will communicate via TE if a patient needs to be scheduled for a follow-up appointment.
•Normal: Once the results are reviewed by the provider, the patient will be contacted by their provider or PCC within 48-72 hours.

Care Team Correspondence: The floater will review and sort documents for the care team. If such documents require action, a new telephone encounter will be created and assigned to the appropriate care team to be completed before the end of the day. e.g.: medication refills, denials for diagnostic tests, paperwork that needs to be completed and returned to the patient, etc.

Supervisory Responsibilities: None

Physical Requirements: Prolonged periods of screen time, sitting at a desk, and standing.

La Clinica Del Pueblo, Inc.

Address

Washington, DC
20009 USA

Industry

Healthcare

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