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User Experience (UX) Designer, SaaS Focus

LUMA Institute Nashville, TN
  • Expired: 12 days ago. Applications are no longer accepted.

Are you someone who wants to make things better?

LUMA Institute empowers people to innovate by transforming the way they work.

As a LUMA Experience Designer, you will conceive, design and deliver new functionality to support the users of LUMA’s digital product offerings.

What will I do?

  • Contribute to the definition, prioritization, and production of LUMA’s offerings, with a primary focus on LUMA Workplace, our software-as-a-service product
  • Utilize a thorough understanding of customer needs, service design, user-centered design, and visual design skills to translate user requirements into a design vision and actionable delivery plan
  • Collaborate with Engineering, Marketing, and Business Growth teams to deliver exceptional quality
  • Working with design researchers, utilize research methods to analyze, observe, and develop a deep understanding of customer and user needs
  • Translate internal and external research and insights into models, diagrams, wireframes, and product schematics to gain a shared understanding of potential paths forward
  • Contribute to iterative high-fidelity prototyping of user interfaces
  • Work with key stakeholders to assess, track, and measure user behavior over time via ethnographic, participatory, and evaluative research methods, as well as other sources of user data and analytics
  • Act as a consistent champion for the customer, translating customer needs and priorities into measureable projects
  • Embrace experimentation and design constraints
  • Work remotely, collaborating with our Pittsburgh staff and global clients

What experience, skills and qualities would be ideal?

  • Minimum of 2 to 5 years’ experience in a User Experience Design & Research role
  • Bachelor’s Degree in human-computer interaction, interaction design, UX design, website design, design thinking, or related field
  • Proven experience designing software-as-a-service (Saas) products, eCommerce, mobile apps, or other complex service experiences.
  • Ability to launch product designs on a regular basis
  • Experience with Human-Centered Design, Agile methodologies, Double Diamond design approach, and Design Sprints
  • Experience with statistical/qualitative/quantitative analysis preferred
  • Experience designing, executing, and evaluating usability tests and user research sessions
  • Ability to engage closely with the Engineering team to determine the best technical implementation methods and schedule
  • Experience in a fast-paced, agile, startup-like environment
  • Experience working with Apple/Mac/iOS devices/operating systems, as well as Adobe Creative Suite and prototyping software

What other attributes might help me stand out?

  • Understanding of design as an approach to problem-solving
  • Understanding of human-centered design methods and techniques
  • Experience working in a global business environment

Benefits

At LUMA, we take care of our team and reward them with competitive salaries and great perks.

  • Health, dental, long- and short-term disability, life, and AD&D, and vision insurances
  • Paid maternity and paternity leave
  • Four weeks of vacation per year
  • Matched contributions through our 401K Retirement Plan
  • Professional development support
  • Parking or public transportation allowance
  • Mac laptops and additional equipment needed for your role

About LUMA Institute

LUMA Institute is the only company in the world dedicated fully – and solely – to empowering individuals, teams and organization to innovate by transforming the way they work. Leading organizations around the globe rely on the LUMA System of Innovation – a unique and scalable system of Human-Centered Design.

We offer custom innovation programs for large organizations, acclaimed public workshops in cities worldwide, and a unique digital platform, LUMA Workplace, used by innovators in more than 70 countries on six continents. We work with organizations of all types, sizes and sectors – business, government, non-profit and education. LUMA’s vision is simple –to be a catalyst that empowers people to innovate, everywhere, so they can make things better.

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The "EEO is the Law" poster, prepared by the Equal Employment Opportunity Commission (EEOC), summarizes these laws and explains how an employee or applicant can file a complaint if s/he believes that s/he has been the victim of discrimination. EEOC's poster is available in English, Arabic, Chinese and Spanish.

To view the “EEO is the Law” poster, click here: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

LUMA Institute

Why Work Here?

LUMA Institute is a global company dedicated solely to empowering individuals, teams, and organizations with Human-Centered Design

Address

Nashville, TN
USA