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User Experience (UX) Designer, SaaS Focus

LUMA Institute Nashville, TN
  • Expired: 12 days ago. Applications are no longer accepted.

Are you someone who wants to make things better?

LUMA Institute empowers people to innovate by transforming the way they work.

As a LUMA Experience Designer, you will conceive, design and deliver new functionality to support the users of LUMA’s digital product offerings.

What will I do?

  • Contribute to the definition, prioritization, and production of LUMA’s offerings, with a primary focus on LUMA Workplace, our software-as-a-service product
  • Utilize a thorough understanding of customer needs, service design, user-centered design, and visual design skills to translate user requirements into a design vision and actionable delivery plan
  • Collaborate with Engineering, Marketing, and Business Growth teams to deliver exceptional quality
  • Working with design researchers, utilize research methods to analyze, observe, and develop a deep understanding of customer and user needs
  • Translate internal and external research and insights into models, diagrams, wireframes, and product schematics to gain a shared understanding of potential paths forward
  • Contribute to iterative high-fidelity prototyping of user interfaces
  • Work with key stakeholders to assess, track, and measure user behavior over time via ethnographic, participatory, and evaluative research methods, as well as other sources of user data and analytics
  • Act as a consistent champion for the customer, translating customer needs and priorities into measureable projects
  • Embrace experimentation and design constraints
  • Work remotely, collaborating with our Pittsburgh staff and global clients

What experience, skills and qualities would be ideal?

  • Minimum of 2 to 5 years’ experience in a User Experience Design & Research role
  • Bachelor’s Degree in human-computer interaction, interaction design, UX design, website design, design thinking, or related field
  • Proven experience designing software-as-a-service (Saas) products, eCommerce, mobile apps, or other complex service experiences.
  • Ability to launch product designs on a regular basis
  • Experience with Human-Centered Design, Agile methodologies, Double Diamond design approach, and Design Sprints
  • Experience with statistical/qualitative/quantitative analysis preferred
  • Experience designing, executing, and evaluating usability tests and user research sessions
  • Ability to engage closely with the Engineering team to determine the best technical implementation methods and schedule
  • Experience in a fast-paced, agile, startup-like environment
  • Experience working with Apple/Mac/iOS devices/operating systems, as well as Adobe Creative Suite and prototyping software

What other attributes might help me stand out?

  • Understanding of design as an approach to problem-solving
  • Understanding of human-centered design methods and techniques
  • Experience working in a global business environment


At LUMA, we take care of our team and reward them with competitive salaries and great perks.

  • Health, dental, long- and short-term disability, life, and AD&D, and vision insurances
  • Paid maternity and paternity leave
  • Four weeks of vacation per year
  • Matched contributions through our 401K Retirement Plan
  • Professional development support
  • Parking or public transportation allowance
  • Mac laptops and additional equipment needed for your role

About LUMA Institute

LUMA Institute is the only company in the world dedicated fully – and solely – to empowering individuals, teams and organization to innovate by transforming the way they work. Leading organizations around the globe rely on the LUMA System of Innovation – a unique and scalable system of Human-Centered Design.

We offer custom innovation programs for large organizations, acclaimed public workshops in cities worldwide, and a unique digital platform, LUMA Workplace, used by innovators in more than 70 countries on six continents. We work with organizations of all types, sizes and sectors – business, government, non-profit and education. LUMA’s vision is simple –to be a catalyst that empowers people to innovate, everywhere, so they can make things better.


The "EEO is the Law" poster, prepared by the Equal Employment Opportunity Commission (EEOC), summarizes these laws and explains how an employee or applicant can file a complaint if s/he believes that s/he has been the victim of discrimination. EEOC's poster is available in English, Arabic, Chinese and Spanish.

To view the “EEO is the Law” poster, click here:

LUMA Institute

Why Work Here?

LUMA Institute is a global company dedicated solely to empowering individuals, teams, and organizations with Human-Centered Design


Nashville, TN