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IT Director

Dallas, TX
  • Expired: February 28, 2023. Applications are no longer accepted.
Title: IT Director

Location : Remote, USA

Reports to : CISO

LTK is seeking an IT Director; specializing in Technology Service Management (ITSM) to join our growing IT team. The ideal candidate is passionate about delivering efficient and effective IT services to internal, and external clients and has a strong understanding of ITSM and its various aspects.

Job Purpose:

In this role, you will be responsible for providing IT systems administration and endpoint management for the LTK Dallas-based corporate office and global distributed remote workforce (600+ and growing). Our technology environment is built on modern SaaS services and public cloud, so experience with these types of systems is a plus. You will be responsible for the administration of services such as Google Workspace, Dropbox, Slack, as well as the Mac and Windows laptop environments.

As our Director, you will work closely with our IT development and operations teams to support our planned growth and strengthen our processes and service catalog offerings. Reporting to the CISO, you will be on the "front lines" of our IT team's service delivery and be responsible for the development, implementation, and management of all ITSM related processes, including escalation and resolution.

Must have qualifications
  • 10+ years of experience managing IT systems and IT engineering staff (3-5 direct reports)
  • Experience supporting both domestic and international helpdesk teams; strong focus on vendor management
  • Global experience managing and deploying technical assets
  • Expertise with latest macOS and Hardware
  • Administration experience with Google Workspace (formerly GSuite). Familiarity with Microsoft 365; preferred but not required
  • Experience with Service Management software or comparable ITSM software such as Jira Service Desk
  • Experience with Slack administration and similar messaging services
  • Experience working in SaaS first companies
  • Worked with AWS or other public cloud offerings (GCP, Azure, etc.)
  • Excellent verbal and written communication skills
  • Focus on driving efficiency: streamlining and automating repeatable business processes and workflows

Preferred Qualifications
  • Bachelor's Degree is preferred, however, we value experience over a degree
  • ITIL®/ITSM Functional Process Consulting or Process Management Lead


What's in it for you as a team member at LTK?

At LT K , we believe in taking care of our team members and offer competitive compensation and benefits including medical , dental , and vision , paid maternity and paternity leave and a 401 k retirement plan with a LT K matching contribution . To make sure our employees stay healthy and balanced , we also offer wellness benefits such as a flexible work schedule plus Summer Fridays ( Work day ends at 3 pm ). We don ' t forget to have fun either with virtual company happy hours and virtual team events ! And last but not least , you get to work on interesting problems that will help disrupt the retail industry !

What you have to look forward to when you work or visit for team huddles at a LTK Office:
  • Fully stocked bars and kitchen (free snacks all day!)
  • Catered meals weekly
  • Monthly Chair massages
  • Laidback office environment
  • Monthly themed Happy Hours!
  • Free access to state of the art gym while working in or visiting our Dallas HQ
  • Free Covered Parking on-site while working in or visiting our Dallas HQ

About Us

As the founder of creator guided shopping, LTK is the trusted and effective platform for creators and their businesses by powering the connection between content and commerce. Founded in 2011 by Amber and Baxter Box, the LTK mission is to empower creators to be as economically successful as possible. World premium lifestyle creators in 150+ countries drive more than $3.6 billion in annual retail sales through their LTK Creator Shop profiles. Today, more than 18 million consumers turn to LTK Creator Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. And, more than 6,000 brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. A three-time honoree on Fast Company's list of Most Innovative Retail Companies, LTK is headquartered in Dallas, TX and currently operates on five continents. To download the LTK shopping app, search for LTK in the App Store or Google Play .

For the latest LTK Creator updates, follow LTK.HQ , and for the latest shopping trends and updates from LTK, follow Shop.LTK .

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees .

LTK is an Equal Opportunity Employer.




Dallas, TX
75398 USA