Customer Service Representatives - Full Time Seasonal
Look no further! Come join our growing company, and be part of our new facility in Lincolnshire! Work for a company that recognizes your hard work and dedication!
LTD Perks & Benefits:
- Competitive pay and a robust training program
- Pay starting at $13.50 and weekly paychecks!
- No experience necessary!
- Paid training
- Employee referral bonuses
- Holiday pay
- Company discounts
- Enjoy 35% off all catalogs (LTD, AmeriMark and Dr. Leonard’s brands)
- Fun environment
- A business casual environment where you can wear your jeans to work every day!
- Seasonal events, activities and contests
- Other Benefits
As an LTD Customer Service Representative, you will be responsible for:
- Answering inbound calls for customers wanting to buy products seen in our catalogs or online, checking on order status, requesting replacements, handling damages and refunds, etc…
- Engaging customers, making them feel valued and appreciated by reinforcing their purchase choices and handling their issues in a friendly and efficient manner
- Upselling our products as well as selling other programs/services
- Computer skills required
- Must be able to navigate through websites and multiple screens
- Ability to learn computer programs/screens
- Must be punctual and have good attendance
- Excellent communication skills/speaking in a professional manner
- Fluent (reading, writing, and speaking) in English with clear enunciation/pronunciation
- Able to actively listen, analyze information properly and make logical decisions
- Paid Training: class starts, August 19-August 30, M-F, 12:30pm to 8:30pm
- Attending all training days in full is mandatory
- Schedules after training are assigned between 12:00pm – 11:00pm Monday – Sunday
- Work schedules will be issued approximately 10 days in advance
- All full time candidates will work between 30-40 hours per week and will need to have availability on Saturdays, Sundays, Mondays and Holidays, including Black Friday and Cyber Monday (we are closed on Thanksgiving and Christmas Day)
- Our current contact center hours of operation range from 7:00am until 11:00pm M-F, Saturdays 7:00am- 9:00pm and Sundays 7:00am - 8:00pm