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Network Operations Specialist - Day Shift

LS Networks
Portland, OR
  • Expired: October 24, 2022. Applications are no longer accepted.

LS Networks is a quickly growing telecommunications company founded in Portland with the mission of bringing high-speed internet services to rural areas. We are looking for a talented Network Operations Specialist to add to the Network Operations Team! If you excel in building and maintaining relationships, have a passion for helping to improve your community and have the desire to work within a friendly team with limitless potential, come join us!

The Network Operations Specialist is responsible for monitoring and maintaining the LS Networks service delivery network. The scope of responsibility for this role includes testing and analyzing all network facilities components, including hardware, software and power systems, as well as monitor systems, tracks performance and status, and helps to identify and repair system failures.

SHIFT: DAY

WORK DAYS: Monday - Friday (5x8)

HOURS: 7:00AM - 4:00PM

Shift Diff.: No On-call: Yes, Rotation

Benefits

  • Complete medical & dental coverage starting at 90% employer paid premiums for single coverage.
  • Our safe harbor 401(k) plan is available to employees on day 1, and includes a 100% fully vested employer match of up to 4% of your compensation.
  • LS Networks encourages staff members to pursue ongoing education and gain industry certifications by offering tuition reimbursement opportunities.
  • 8 paid holidays, flexible "Take What You Need" PTO and paid family leave.
  • LS Networks employees can also take advantage of local employee store passes, local sporting event tickets and much more!


Essential Job Functions

The Network Operations Specialist focuses on the following:
  • Provide troubleshooting and repair support for customer and core network services, as a member of the Network Operations Center (NOC).
  • Collaborate with other members of the NOC, Field Resources, Engineering and Infrastructure (OSP) teams in solving complex problems as needed.
  • Understand, troubleshoot and repair Ethernet, IP, SIP, TDM, DWM, Routing/Switching, MPLS, Voice/UCaaS, Wireless and Security services, as well as customer and core network issues.
  • Understand and remotely troubleshoot Fiber Optic and 3rd-Party Network services.
  • Coordinate and lead customer and core network repair events with Field Technicians, Engineers, customers, contractors and 3rd-Party Network service providers.
  • Respond diligently, deliberately and timely to customer inquiries regarding service issues.
  • Provide proactive customer notification of service and core network issues, as well as ongoing updates as needed.
  • Document all work performed in a comprehensive ticketing and document management systems.
  • Monitor, Operate, administer and react to Network Management System (NMS) events for customer and network faults.
  • Use lab environments to diagnose network issues or provide network performance reviews.
  • Schedule, document, lead and implement maintenance activities.
  • Provision and disconnect customer services when assigned.
  • Facilitate customer notification of network maintenance and planned service affecting events.
  • Identify, diagnose, and document underlying architecture and support issues for problem resolution, Root Cause Analysis (RCA), Reason for Outage (RFO) and Service Level Agreements (SLA) reporting.
  • Identify and document new or enhanced LS Networks best practices and processes where needed.
  • Participate in an On-call rotation responding to service related issues, and related restoration activities.

Qualifications
  • Understanding of Ethernet and IP services operating within a service provider network preferred.
  • Understanding of SIP, MPLS, VPLS and related technologies.
  • Understanding of DNS, BIND, ARIN and associated functions within the Internet framework.
  • Understanding of IP and routing protocols, such as BGP, OSPF, IPv4 and IPv6.
  • Understanding of Wireless and Security Services, such as Firewalling, Intrusion Prevention, Access-control Lists and Quality of Service queues.
  • Ability to assist, complete and meet deadlines of small projects with direction and guidance.
  • Proven experience working as a member of a team.
  • Strong interpersonal/written communication skills.
  • Strong phone skills.
  • Diligent in follow-up activities.
  • Excellent organizational, time management and presentation skills.

Education and/or Experience

  • Bachelors degree in a data communications or networking field or equivalent education and experience.
  • Typically, 1 or more years of experience in a related field
  • 2 years of experience working in a mission critical 7x24x365 NOC preferred.
  • 2 years in a carrier/service provider environment dealing with MPLS, SONET, DWDM, IP routing and Carrier Ethernet a plus.
  • Understanding of static, OSPF, BGP and IS-IS routing.
  • Understanding of Ethernet traffic types, VLANs, Queuing, LAGs, and 802.1q.
  • Understanding of Wireless networks, Voice/Unified Networks and Security Services a plus.
  • Understanding of network and system diagnosis and troubleshooting, familiar with using configuration management and testing toolsets, as well as monitoring and management software solutions.
  • Nokia NRS I Certification a plus
  • Ability to demonstrate understanding of network topology design.
  • Comfortable in customer-facing situations, as well as internal mentoring roles.
  • Has strong interpersonal and organization skill sets; comfortable in a dynamic, fast paced environment, and understand that flexibility and accountability feed directly into customer satisfaction.


Physical Demands / Work Environment
  • This position will currently work remotely from home, however, there may be meetings or other duties, which require physical presence in the office. Home office workspace with connectivity required within the Portland/Vancouver Metro region. Local candidates preferred, however we will also consider candidates residing in the greater Pacific Northwest within our operating market areas.
  • This position has a primary focus on providing Operational Support during an assigned coverage window. It may be necessary to be available for additional hours during an extended support event or maintenance activity.

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.

Location: Portland, OR

This position has the opportunity to work at our downtown Portland headquarters. Following onboarding & training, hybrid and remote work options may be available. Local candidates are preferred, however we will also consider candidates residing in the greater Pacific Northwest within our operating market areas including Central Oregon (Bend/Redmond), Southern Oregon (Medford/Grants Pass), Central Willamette Valley (Salem to Eugene), and Central Washington (Yakima/Tri-Cities).

Work Eligibility: This position requires eligibility to work in the United States for any employer upon hire. Work visa sponsorship is not available at this time.

About LS Networks

Join a growing telecommunications company that is redefining the data network industry. Headquartered in downtown Portland, Oregon, LS Networks was founded in 2005 by a conglomerate of rural utility companies. LS Networks offers individuals the opportunity to advance their careers with job security unknown to most tech start-ups, but an autonomy and dynamism that more established companies and government agencies lack.

We are constantly seeking enthusiastic and innovative professionals to join the LS Networks team. Our Staff is comprised of individuals who enjoy thinking independently and collaborating with peers to deliver superior network services. We value dedicated professionals who strive to create excellent customer experiences and believe in our company's mission to bring high-speed broadband and network reliability to traditionally underserved communities throughout the Pacific Northwest.

LS Networks

Address

Portland, OR
97204 USA

Industry

Technology