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Financial Customer Service Representative #6458 <04208>

LPC Personnel, Inc. Houston, TX
  • Expired: 10 days ago. Applications are no longer accepted.

MULTIPLE OPENINGS – Financial CSR's are need today to join our Financial Services Organization. The keep component in this role is the ability work with people and attention to detail. WE offer incentive compensation! Come be a Part of our Growing Team!

Financial CSR Roles:

· Field incoming calls in a timely manner throughout shift

· Identify customer questions, complaints, concerns, and overall needs

· Provide sufficient answers and solutions to all customer queries

· Handle customer complaints respectfully and professionally

· Redirect customers to appropriate departments and teams when appropriate

· Generate leads for sales team by screening callers and identifying potential sales opportunities

· Ensure all voicemails are answered immediately

· Maintain professional relationships with customers through ongoing excellent customer service

· Follow up with callers on complaint/question status, ensure resolution

· Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction

· Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

· Follow all communication procedures, policies, and guidelines during every customer interaction

· Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Financial CSR preferred knowledge base:

· High school diploma or equivalent (GED) required

· Customer service experience preferred

· Familiarity with CRM systems a plus

· Excellent interpersonal communication skills

· Strong phone skills i.e. diction, active listening

· Ability to communicate and interact with a variety of people, both externally with customers and internally with company

LPC Personnel, Inc.

Why Work Here?

we are a stable well established organization

Address

Houston, TX
USA

Website