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Customer Support Specialist - Remote

LOOP Albuquerque, NM

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As a Servicing Specialist you will be initiating customer contact and evaluating customers’ financial situations, work with customers to collect payments, professionally negotiating for full payment or creating terms for repayment. In this position you will spend approximately 80% of your time signed on to our dialer to handle a potential of 200 to 300 calls each day to our customers. As a Servicing Specialist you will also skip-trace to find and collect on delinquent accounts. At times you may work on special projects, or be required to compose written documents and perform collateral analysis.

Competitive benefits package that includes:

  • Medical/Dental/Vision
  • Paid Time Off (PTO)
  • 401(K)
  • Career growth and advancement opportunities
  • Tuition reimbursement
  • Quarterly paid time to volunteer within the community

Benefits offered as a Servicing Specialist

  • Competitive Wage
  • Monthly Customer Service bonus potential
  • No weekends

Experience and Abilities:

  • 1+ year of collections, customer service, or sales experience
  • Ability to speak clearly and professionally on the telephone and document conversation
  • Excellent problem solver with an ability to prioritize
  • Strong attention to detail
  • Adept at navigating various computer applications simultaneously

Work Schedule and Travel

This is a full-time position. Days and hours of work are Monday and Friday- 10:00 a.m. - - 7:00 p.m., Tuesday through Thursday 9:00 a.m. - 6:00 p.m.


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Albuquerque, NM




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