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Call Center Customer Service Support

LKQ Santa Fe Springs, CA

  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance
Job Description

BE LOYAL! BE REWARDED!

ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?

CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO $1,200! ASK YOUR MANAGER FOR DETAILS…

As a part of our continued growth we are looking for a dedicated and passionate Call Center Customer Service Representative. As a Call Center Customer Service Representative, you will be responsible for: handling inbound customer service calls, tracking product shipments, creating call logs for Warranty Technicians and addressing general customer service issues. The Call Center Customer Service Representative will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!

Job Summary:

Handles all inbound customer service calls including tracking shipments, looking up warranty claims for payment questions issuing pickups for product, tracking core credits, create call logs for warranty technicians, and addressing general customer service issues.

Essential Job Duties and responsibilities include the following.  Other duties may be assigned.

 

Contact businesses, sales representatives, and/or private individuals by phone

 

Deliver prepared information on products via email/verbal communication, and/or fax

 

Obtain customer information

 

Complete records of telephonic interactions, order and accounts

 

Answer calls and respond to emails

 

Handle customer inquiries both telephonically and by email

 

Research required information using available resources

 

Manage and resolve customer complaints

 

Provide customers with product and service information

 

Update existing customer information

 

Identify and escalate priority issues

 

Route calls to appropriate resource

 

Follow up customer calls when necessary

 

Document all call information according to standard operating procedures (P0572001).

 

Complete call logs

 

Be familiar with ATK internal Policies, values, employee manual, and ATK Quality Policy.

Be aware of his/her process/sub-processes and know related procedures.

Maintain performance indicators in acceptable levels.

Maintain a safe and clean work environment (control of house keeping record R0164001).

Performs other clerical duties as needed, such as filing, photocopying, and administrative duties for the Accounting and Warranty departments and tracking shipments

Be familiar with ATK’s Code of Safe Practices.

Company Description
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.

*The existence of criminal conviction(s) does not constitute an automatic bar to employment.

LKQ

LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening. *The existence of criminal conviction(s) does not constitute an automatic bar to employment.

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Address

13603 Foster Road Santa Fe Springs CA 90670

Santa Fe Springs, CA
90670 USA

Industry

Business

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