The District Manager (DM), Travel Plazas is a key leadership position within our organization. The DM is the company representative to our stores and handles all aspects of the business. This position is responsible for attracting and developing leaders to drive operational and financial improvements of stores in their division. The DM recruits, interviews, hires and disciplines General Managers (GM’s) while he/she builds a strong team. The DM ensures compliance with all federal, state and local laws for safety standards and facility cleanliness while maintaining all brand specific standards. Communicates, enforces and executes all marketing plans, promotions and policies and procedures while acting with integrity at all times.
Management and staff development
Ensuring all stores are properly staffed with well trained teams is critical to the success of our company. The DM selects, orients and on-boards all Travel Plaza-level management. Provides ongoing coaching, feedback and development to all Travel Plaza managers. The DM leads performance management processes for all management and hourly employees to include timely performance appraisals, meaningful training, development planning and due process in resolving workplace disputes. Monitors staffing plans for multiple stores by maintaining access to all the employees through periodic employee roundtables. The DM properly investigates and resolves employee complaints. Supervises the work environment in all stores to ensure fair and equitable employee treatment and adherence to all company, federal and state workplace regulations. Offers continuous recognition of outstanding performance to motivate employees at all levels.
Achieves all operational objectives for the District and individual stores while ensuring all personnel are in compliance with all company/brand policies and procedures. The DM performs all paperwork and internal operational audits and communicates with the GM’s to ensure that all safety standards are met by every individual store. Ensures that facilities and equipment are maintained to company or brand standards and coordinates facility upgrades or equipment replacement. Resolves systemic inventory problems or supply issues with suppliers. Assures that store management has adequately identified the root causes of any issues and operational inefficiencies and has developed sound plans for resolving them. Develops at least one training store in the their District and works with training managers to ensure that training resources are aligned with the needs of District stores, coordinating with the DO, Travel Plazas as appropriate. Ensures all daily paperwork & reports are up-to date and submitted with corporate office in a timely manner.
Analyzes sales, labor, shrink and controllable expense on a continual basis and coaches GM’s to take specific corrective action to meet or achieve margin and sales growth targets. The DM establishes specific store-level action plans where necessary. Trains and mentors GM’s on financial analysis and profitability tips. Ensures fuel price changes are updated in a timely fashion. Works with the DO, Travel Plazas to develop financial goals for their District and communicates priorities with GM’s to achieve these goals.
Periodically engages in store audits in conjunction with GM’s to review negative comments and calibrate the positive performance standards. The DM drives customer-focused culture by serving as a role model in resolving serious customer issues and trains managers and other employees to deliver an outstanding customer service and demonstrate a high sense of urgency to meet or exceed customer service standards. Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions. Ensures that safety standards are met in each store supervised through direct observation as well as follow-up on all of the audit results.
The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.