Call Center- Customer Services Representative

Receive a $1,500.00 sign when you have been with the company for 6 months and are in good standings.

We are looking for a reliable Loan Processor to perform approvals of consumer loans. You will undertake an intermediary role between potential clients and our financial institution. The goal is to help qualified applicants obtain loans in a timely manner and protect our organization’s credibility. Loan processor duties and responsibilities will include analysis, appraisal and verification of loan applicants, as well originating loans.

Responsibilities and Duties

• Perform the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems
• Review applicants to evaluate their eligibility for loan
• Follow up with customers to clarify important points
• Finalize loan details and keep customers informed in rules and obligations
• Remain up to speed regarding lending and other financial services
• Create and renew records
• Identify customer needs, explore all options availability to customers
• Work within established regulations and adhere to law requirements at all time

Required Skills

• Attention to detail
• MS Products
• Accuracy
• Interpersonal communication
• Time management
• Customer service
• Decision-making
• Compliance
• Verification
• Credit Review
• Industry standards and policy
• Databases
• Positive attitude
• Organizational skills
• Mathematical skills
• Analysis
• Extremely reliable and trustworthy
• Attention to detail and analysis skills are required

Preferred Education and/or Experience

• Minimum of High school diploma/ GED

Technical Skills

• Proficient use of MS: Word, Excel, PowerPoint, Outlook.
• Proficient user of the Internet and cloud-based storage.

Working Conditions / Physical Demands

• Must be able to sit for long periods of time, talking, listening constantly
• Sitting for extended period of time
• Occasionally lift up to 5 lbs.
• Noise level: moderate noise lever daily in an office atmosphere.

Application Process

Go online and submit an application: www.lcofinancial.com