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National Operations Manager, Hospitality

LAZ Parking Chicago, IL

  • Expired: October 20, 2021. Applications are no longer accepted.

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts!
LAZ Hospitality Services is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality Services team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.
The Spirit of the Position:
The National Operations Manager, Hospitality supports the National Director of Operations, Hospitality with oversight of financials and operations of LAZ Hospitality’s entire service line. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager supports programs and initiatives originating from our Home Office and helps to support the individual needs of operational teams throughout the country.
Principal Job Duties:
Supports all existing hotel location operations with various tasks and activities as directed by the National DOO, Hospitality
Drives company initiatives related to compliance; customer and client service; audit; claims and safety; and financial tracking and reporting.
Required to implement action items in person in various regions throughout the country
Available for task force visits to other regions. Length of time will be determined based on business needs (could range from days to months)
Assist with the development of the Hotel teams to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
Assists with quick remediation of issues at underperforming locations.
Implements and completes other projects, programs, and initiatives that may arise from the operation of various hotels.
Additional related duties as assigned.
Develops and maintains client relationships and supports business retention as needed.
Assists with recruiting, interviewing, onboarding, and supporting candidates for key hospitality positions as directed by National Hospitality leadership.
Identifies high potential talent (internal and external) to support the organization’s continued growth.
Facilitates training and creates learning opportunities for hospitality leaders around the country.
Assists with quick remediation of issues at underperforming locations.
Understands, implements, and delivers requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Serves as a liaison if/as needed to parking patrons and various stakeholder groups in multiple regions who are impacted by operations.
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
Reviews and edits proposed hospitality related agreements.
Participates in hotel association(s) both locally and nationally as directed by National Hospitality leadership
Maximizes revenue opportunities, manages expenses and ensures highest levels of client satisfaction.
Has a high level of understanding and awareness of hotel financial activity and reports specific information and recommend solutions as requested daily, weekly and monthly, etc.
Additional related duties as assigned.
50 – 60% travel potential across the U.S.
Bachelor's Degree or equivalent work experience required.
5+ years Management experience.
Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
Experience managing multi-site portfolios is required
Valid driver’s license required.
Previous experience working in fast-paced environment with high customer expectations.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Ability to seek improvement and create an environment of idea-sharing and creative problem- solving.
Strong customer service skills.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Excellent organization and prioritization skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization and with clients.
Ability to interpret policies, procedures, and standard business practices.
Proficient with Microsoft Office (Excel, Word, Power Point, etc)
Demonstrates a sense of urgency and timeliness.
Receptiveness to feedback, differing opinions and other points of view.
Physical Demands:
Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to stand, walk and run for extended periods of time.
Ability to lift, push and pull at least 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.

LAZ Parking


Chicago, IL
60611 USA



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