Main office in Randolph, Massachusetts with satellite locations in and Northeast of Massachusetts. Administrative staff can be designated to work at any of our office sites within the regions we cover based on positions that are available and travel will be required at times.
The Health Care Transcriptionist is overseen by the Clinical Documentation Specialist and Healthcare Auditing Coordinator and will work in between call center and intake registration. This position will require scheduling and confirming patient appointments using appropriate information systems and enter data into the EMR system. Responsible for tracking of significant events, incidents, including, crisis screenings, staff fails compliance to policy and procedures, through EMR and other systems. Will support development, effective implementation, and utilization of documentation systems, including Rethink (EMR System) and the Virtual Gateway. Will maintain clinicians’ calendars - facilitating scheduling and monitoring all completed documentation, overseeing scanning/maintenance of electronic medical records system, and preparing and organizing clinic medical record needs in line with claims and documentation. In addition, the transcriptionist will engage with other hospitals, clinics and other departments to coordinate services as needed, transcribing clinical documentation to meet medical necessity and compliance measure, and obtaining and maintaining authorization approvals.
QUALIFICATIONS REQUIRED AND EXPERIENCE:
§ Required to have a minimum 1+ years of work experience, certification or an associate degree in Insurance Billing, Billing and coding Business, Health Service Administration, Social work (including, but not restricted).
§ Minimum 1+ years of recent, previous Administrative support experience.
§ This position is a sole contributor to provide scheduling and medical record auditing for patient-centered based services and support intake department.
§ Must be Culturally and Linguistically competent, Bilingual a plus; Haitian Creole, Portuguese Creole, Spanish, Vietnamese, Chinese, Cambodian
POSITION RESPONSIBILITIES AND TASKS:
§ Transcribing recorded dictations of narrative and reports with accuracy
§ Maintain a transcription log
§ Properly track and follow up with direct care staff documentation.
§ Proofread all documentation
§ Distribute all finalized documentation to appropriate staff.
§ File document in patient's charts
§ Maintain accurate records of all completed notes and documentation
§ Coordinate patient’s health records and assist in treatment coordination
§ Coordinate calendar and schedules including coordinate calendars for several managers Perform transcription of dictated physician notes.
§ Coordinator billing and Auditing
§ Patient account representative costumer services
§ Conducting prior authorization reviews obtains extensions to continue services for community-based outpatient mental health services electronically
§ Enters all review results in appropriate data systems and excel sheet as Claims Reviewer
§ Documenting all review findings in the designated review database
§ Creating correspondences and communications required by the contract, including denial letters to providers and consumers;
§ Handling the main telephone line for Intake/ Referral for all billing
§ Creating reports reflecting the start and end date of services and keeping track of billing units used
§ Maintain all files and clinic documents billing
§ Receiving and sorting incoming mail/tracking patient and making an appointment
§ Creating reports of chart review weekly and sending outgoing mail to all clinicians /contractors
§ Data entry and organize computer-based information
§ Answer telephones and transfer to an appropriate staff member
§ Maintain electronic and hard copy filing system
§ Other duties as assigned by department manager
§ Assist with training and orienting staff as needed, provides cross coverage as needed, Assist with special projects as directed
§ Follow HIPAA guidelines for the management of patient privacy and confidentiality
§ Assist with monitoring and maintaining the monitoring of a comprehensive quality assurance program that is data-driven and informs programs needs and best practices
SALARY & BENEFITS:
- $18 to $ 22 per hour depending on experience
- Paid holidays
- Paid Time Off (PTO)
- Medical & Dental
- Professional Education & Stipend towards degree or certification with program specialty
- Flexible Schedule but must be able to work in the late afternoons and evening until 8:15 pm and some weekends