We think differently & provide a very unique service to all of our clients. We believe firmly, in dealing with all of our clients in person, for a virtual face to face customer service experience that displays more integrity & care. This is a virtual work from home position.
Membership services & Groups include;
- Heath services
- Child safety programs
- Lay off and strike services for union members
- Non profit organizations
- School districts
- Semi-pro and professional athletic teams.
This role revolves highly around Customer Service & Branding, while working directly with some influential groups in the Fort Lauderdale area. The candidate will need to be proactive, enthusiastic and a driven person. We need someone with Customer Service and/or Account Management experience. Representatives will ensure delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed, accuracy and professionalism. The core mission is to ensure a smooth understanding & enrollment process, while delivering high-quality client service.
The role will include;
- High volume of Client Interaction
- Dealing and resolving disputes between customers
- Educate clients on services through our online program
- FInd ways for customers to increase their own business potential
- Technical issues
- Dealing with customer complaints between customers, sorting resolutions.
Experience and Skills required;
- Excellent written and spoken English, Spanish, Polish, Haitian, Serbian, Russian or Ukrainian (bilingual not required)
- A good telephone manner
- Great face-to-face people skills
- Word, Excel & Outlook knowledge
- Effective organizational, time management, facilitation and prioritization skills
- The ability to communicate with people of all levels within a business
- A true team player and strong department leader
- Persistence, drive and enthusiasm
- Customer Service experience within a B2B environment
- Opportunities for Growth into Management & Corporate Positions
- Weekly Bonus Structure
- Early Retirement Program