**IT End\-User Support Specialist**
L3 Aeromet is a Division of L3 Intelligence Surveillance, and Reconnaissance \(ISR\) Segment and main office is located in Tulsa, OK\. Aeromet is established within the DoD Community as the developer and operator of special mission ISR systems\. We provide special mission system design, modification, and operations with emphasis on the development and integration of state\-of\-the\-art EO/IR sensor systems\.
Successful candidates for Quality Assurance Engineer will have a demonstrated ability:
The purpose of this position is to provide advanced level assistance for problem resolution for PCs to include hardware and software troubleshooting to end users, employing a high degree of customer service, technical expertise and timeliness\. Installs, configures and maintain desktop systems, laptops, workstations, etc\. Diagnose computer hardware, network systems, and computer software programs accurately and quickly\. First line of help when customers encounter problems or defects with products and programs\. Also, willingness to learn new aspects of IT infrastructure in a fast past environment\.
+ Function as internal customer service contact for IT organization via walk\-ups, ticketing system, and phone support\.
+ PC, laptop, and printer hardware maintenance, troubleshooting, and/or repair\.
+ Install, configure, and maintain computers using Windows 7, Windows 10, and various Windows Server operating systems\.
+ Responds to questions of users concerning internal technology\. Including, but not limited to: Desktops, Laptops, Printers, IP Phones, and connectivity within the company network\.
+ Able to work independently, manage time efficiently, prioritize, and quickly learn new technologies\.
+ Ensures placement of all new PC's and other technology and assist staff members in any type of facility relocation and network changes\.
+ Can handle basic level escalations, but must recognize when to escalate higher\-level problems to appropriate individuals\.
+ Takes ownership of the problem and follows through on resolution with end users and other pertinent IT staff\.
+ Enters and tracks support calls and walk\-ups in the help desk trouble ticketing system\.
Bachelor Degree with a minimum of two \(2\) years of relevant experience\. An equivalent combination of education and experience may also be considered\.
+ Desktop, Server, and IT support experience required\.
+ Microsoft certification not required, but a plus\.
+ Proficiency with using Windows 7, Windows 10, Hyper\-V Manager, Windows Server 2012R2, Windows Server 2016\.
+ Technical understanding of the Internet, URLs, and email\.
+ Experience with various applications including LAN/WAN, Active Directory, Group Policy, and networking\.
+ Good strength with Network printers and Print Servers\.
+ Familiar with Dell Desktops, Dell Servers, and Dell related hardware\.
+ Possession of strong written and oral communications and problem solving skills required\. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations\.
+ Ability to effectively and pleasantly present information and respond to questions from managers, clients, and customers\.
Position requires the ability to obtain and maintain a DOD Security Clearance, which requires U\.S\. Citizenship\. Position also requires the ability to obtain a Security Plus certification\.
All candidates must be US Citizens and either have or be able to obtain and maintain a Secret level clearance\.
_L3 Technologies, Inc\. is proud to be an Affirmative Action/Equal Opportunity Employer\. L3 provides equal employment opportunity for all persons, in all facets of employment\. L3 maintains a drug\-free workplace and performs pre\-employment substance abuse testing and background checks\. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic\._
**Job** End\-User Support
**Primary Location** USA\-Oklahoma\-Tulsa
**US Security Clearance Required:** Secret
**Shift:** Day \- 1st
**Organization:** Division \- Aeromet\-20000023
**Job Level:** Individual Contributor
**Job Posting:** Apr 25, 2019, 3:59:30 PM
**Req ID:** 107360