Kudzu is looking for experienced, hard-working, and friendly Inside Sales / Customer Service Representatives to join a reputable company in Fort Mill. You will be responsible for providing quality and efficient service to our customers in a fast-paced environment by answering questions, providing knowledge, and selling our products while following customer guidelines. He/She will provide an effortless experience to our customers while increasing loyalty, generating leads and creating an overall exceptional customer experience.
- Answer all customer calls/ chats while meeting our Service Level guidelines.
- Generate sales leads
- Assist customers with placing orders
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Learn our product inside and out so that you can answer questions and close sales.
- Respond to customer emails within a 24-hour time frame
- Resolve customer complaints via telephone, email, or social media within 24 hours
- Avoid cancellation of orders to customers by offering them save options
- Recommend solutions to customer questions while encouraging the customer to place an order
- Complete customer orders in a timely manner while notating their account
- Propose additional items to the customer
- Adhere to company policy and procedure
- Ability to work in a productivity-based environment and meet customer service metrics
- Chat, email, telephone and some face to face interaction will be required.
- Sales Driven *Communication *Proficiency* Results Driven* Organizational Skills* Initiative *Customer/Client Focus.
- High School Diploma Required.2 to 3 years of Call Center/ Inside sales experience required.
- Tech-savvy knowledge of telephone equipment and computer programs such as Google Suite and Microsoft Office.
- **Horticultural knowledge is preferred but not required.
Job Types: Full-time, Temporary Pay: $13.00 - $14.00 per hour plus commission
Benefits: Dental Insurance, Health Insurance, Paid Time Off, Vision Insurance
Schedule: Monday to Friday Overtime Weekends 9:00am-5:30 and/or 9:30am-6:00pm
For consideration/questions please call or text Anastasia at 980-622-8352
Let us show you the Kudzu difference. At Kudzu, We've got you covered!