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Central Alarm Center Service Coordinator

Kroger Portland, OR
  • Expired: September 04, 2019. Applications are no longer accepted.
Central Alarm Center Service Coordinator

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt


Position Summary:

Dispatch, coordinate and track service for alarm systems at company locations; answer incoming calls from associates and other business partners, accurately and completely documenting all actions. Responsible for dispatching both internal and third party alarm repair service providers to company facilities. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
  • Provide timely, service to all associates and vendors while maintaining a calm, professional composure at all times
  • Coordinate resolution of alarm service issues
  • Conduct troubleshooting and provide technical support via telephone
  • Track service status and histories by location and vendor
  • Assist and support the Kroger Central Alarm Control (KCAC) programming and data coordinators to facilitate programming of alarm panels and alarm monitoring and perform initial programming of alarm monitoring software for new systems
  • Prepare and organize various statistical reports for internal partners
  • Record data into alarm automation software
  • Develop regular and ad hoc reports for internal use and for external partners
  • Assist alarm operators in processing of alarms and associated phone calls as needed
  • Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications:
  • Minimum 18 years of age
  • 2+ years experience in alarm control or customer service
  • Demonstrated effective interpersonal, communication and presentation skills
  • Flexibility to work changing shifts, overtime, weekends and holidays
  • Ability to preserve confidentiality of information
  • Ability to organize and prioritize a variety of tasks/projects with an attention to detail
  • Familiarity with loss prevention terms and processes
  • Capable of working within rigid time frames and resolute deadlines
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Desired Previous Job Experience
  • Knowledge of Kroger policies, procedures, and organizational structure
  • Knowledge of retail store operations
  • Bosch product programming and diagnostics experience
  • Experience in commercial or proprietary alarm monitoring
  • Knowledge of fire and intrusion alarm panels, components and wiring
  • Experience participating on project teams
  • Previous alarm system programming experience


Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]
 Regions: West

States: Oregon


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.


 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Asset Protection || Employee || Non-Exempt || Full-Time || None 



Portland, OR
97202 USA