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General Manager

Krispy Kreme Baton Rouge, LA
  • Expired: October 08, 2019. Applications are no longer accepted.
Overview

Overview of Position:

General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.

Responsibilities

Principal Duties and Responsibilities:

Guest Service

  • Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
  • Serving as a role model for customer-first behaviors according to company standards
  • Building a team of customer-focused employees through coaching and performance management
  • Handling difficult customer situations professionally
  • Handling any customer complaints/concerns
  • Responding to customer inquiries on a timely basis
  • Ensuring all products meet Krispy Kreme quality standards
  • Conduct store tours
  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
  • Supervisory
  • Supervising store operations
  • Ensuring all of the store's physical property is in good condition
  • Conducting or delegating opening and closing responsibilities

Sales

  • Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
  • Achieving business plan objectives and profitability according to store operating plan and established financial goals

Production

  • Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
  • Understanding the production process and maintaining a schedule that guarantees high quality and output
  • Understanding and implementing store quality control procedures
  • Coordinating production schedules to meet customer demands and to minimize labor hours
  • Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

  • Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.
  • Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

  • Overseeing proper upkeep of store facility and equipment

Personnel

  • Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
  • Build a team of customer-focused employees and foster teamwork
  • Demonstrate leadership in employee development
  • Communicating to store employees and enforcing all store policies, standards, and practices
  • Scheduling
  • Performance reviews with employees

Accounting

  • Ensuring maximum profitability and sales growth in all store functions

Krispy Kreme

Address

Baton Rouge, LA
USA