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Service Coordinator (Generators, Engines, Industrial, Gas / Diesel)

Kraft Power Corporation Massillon, OH
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Kraft Power Corporation, a leader in the engine / generator service industry, has an immediate opening for a full time service coordinator at our shop in Massillon, Ohio.

Duties and responsibilities:

· Coordinate routine service for emergency generators.

- Coordinate overhauls on gas and diesel engines and generators.

· Conduct telephone solicitation of current and prospective customers for planned service proposals.

· Receive and processes customer telephone requests for service to ascertain nature of service

· Determine project hours, number of personnel, and parts and equipment required for service calls.

· Prepare correspondence related to customer inquiries and contracts related to performance of services.

· Problem Solving - Identify customer problems in a timely manner; Gather and analyze information accurately; Develop appropriate solutions to resolve the customer's problems.

· Customer Service - Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.

The ideal candidate will meet the following Qualifications and Requirements:

· Associate's degree (A. A.) or equivalent from two-year college or technical school; one year related experience or equivalent combination of education and experience.

· Microsoft Office applications including Outlook, Word, Excel and Great Plains is a plus

· Sales experience is preferred

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork - Supports everyone's efforts to succeed.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

· Judgment - Exhibits sound and accurate judgment; Makes timely decisions.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan


· 401K with company match

· Paid sick/vacation/ holiday

· Medical and Dental insurance with flex spending / HAS

· Life insurance

Kraft Power Corporation

Why Work Here?

Family company committed to achieving excellence by investing in employees success.

Kraft Power was founded in 1965 in Boston, Massachusetts. Initially named W. A. Kraft Corp, the company distributed and serviced industrial engines, transmissions, and clutches. We designed and manufactured engine-generator systems, and were among the pioneers of Total Energy Solutions (now known as Combined Heat and Power) power plants, as well as of emergency generator systems and service programs. Early projects included on-site power systems supplied to facilities such as the World Trade Center, Federal Reserve Bank, the Statue of Liberty, and Yankees Stadium in New York, as well as many hospitals, factories, communications, and municipal projects that require reliable energy. Today Kraft Power operates nine sales and service facilities in eight states, with a staff of over 170 professionals dedicated to service excellence. Kraft Power is a family business that strives to build long-term mutually rewarding relationships with clients, suppliers, and employees. We take pride in the employees who choose to build their careers with Kraft Power. For example, more than a quarter of our employees have served with the company for over 15 years, enabling us to offer a unique depth of experience and problem solving knowledge. We are small enough to be responsive, care for, and know our clients, but big enough to deliver industry leading services and products. We are proud to partner with best-in-class manufacturers in order to offer our clients leading edge technology and solutions. Our equipment and experience in a wide range of industrial, marine, renewable, mechanical and hydraulic power applications backs our commitment to deliver innovative, cost-effective, and reliable solutions every day.


199 Wildwood Ave, Woburn, MA
Massillon, OH

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