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Technical Support Specialist

Kotman Technology Fresno, CA
  • Posted: over a month ago
  • $40,000 to $50,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking to hire Team Members who love working with and helping people but who also love working with technology. You must possess excellent communication skills, be able to easily multitask, work independently and know how to support demanding high-touch executive end-users. You will be supporting clients in-person and remotely. You will also be working on technology projects and providing quality customer care. We are looking for people who are willing to make better mistakes tomorrow.

Kotman Technology is an IT Managed Services Provider located in Bitwise South Stadium (http://bitwiseindustries.com) in downtown Fresno. Bitwise Industries is the mothership of technological education, collaboration, and innovation in Fresno. It is a state of the art building complete with an on-site gym, coffee shop, and eatery. Bitwise South Stadium is a workplace filled with a tenant lounge, building events, and people who are passionate about what they do.

Required Qualifications:

  • Excellent verbal and written communication skills (everyone says this, we mean it)
  • Excellent problem solving skills (and enjoy doing it too!)
  • Sense of humor (really, you need it in this line of work)
  • Attention to detail! (our clients are picky, and so are we!)
  • Ability to document (you don't have to like it, but you do need to do it)
  • Ability to work independently and proactively (don't wait for the problem to come to you)
  • 2+ years of customer service experience (looking for in-person one-on-one support, NOT call center)
  • 1+ years of network experience
  • Be able squat, crawl, climb and lift up to 50 lbs
  • Have a driver's license and reliable transportation
  • Experience required with Windows desktop operating systems
  • Working Knowledge of Apple products and support
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with VOIP: on-site install, extensions, configuration
  • Experience with Terminal Services
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Wireless/Mobile Technologies
  • Ability to work with 3rd party vendors and support line of business applications for the customer (QuickBooks, Lacerte, etc.)

Desirable Qualifications:

  • Previous consulting experience (strongly preferred)
  • Bachelor's degree
  • Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, A+, ITIL, Apple
  • Scripting and/or automation expertise (why do it manually if you can have the computer do it for you?)
  • VoIP experience
  • ConnectWise/Labtech experience

Kotman Technology

Kotman Technology is a growing IT Managed Services Provider located in Bitwise South Stadium (http://bitwiseindustries.com) in downtown Fresno. Bitwise Industries is the mothership of technological education, collaboration, and innovation in Fresno. It is a state of the art building complete with an on-site gym, coffee shop, and eatery. Bitwise South Stadium is a workplace filled with a tenant lounge, building events, and people who are passionate about what they do. Kotman Technology provides technology solutions for businesses of all sizes in Fresno, CA and the surrounding areas. We pride ourselves on being a company that values our employees' needs and desires and do our best to accommodate them. We firmly believe that the success of a business is based on the employees' level of happiness--a happiness that stems from hard work, a job well done, and the satisfaction of serving our customers. The happier our employees are, the happier our clients are. We feel that our clients enjoy working with us because they see us as "normal" people who are REALLY good at supporting their networks. Our Mission is "Our Team Helping Your Team to Succeed Together" - this guides our decisions and work on a daily basis. We look forward to living our Mission with you as we grow and serve our community!

Address

700 Van Ness Avenue, Fresno, CA, United States
Fresno, CA
USA

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