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Customer Experience Representative

Korova Edibles Vallejo, CA

  • Salary $18 Hourly (plus commission)
  • Benefits Offered Vision, Medical, Life Insurance, Dental
  • Employment Type Full-Time

The Customer Service Representative will be able to provide excellent customer service and promote Korova’s cultural objectives throughout the organization.

Roles and responsibilities include (but are not limited to):

  • Improving customer service experience, create engaged customers and facilitate organic growth
  • Setting clear objectives and deploying strategies focused towards those objectives
  • Follow service procedures, policies and standards
  • Listen clearly and understand customer issues and following problems through to resolution
  • Keep accurate records and document customer services orders, actions, and discussions
  • Help maintain records and assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities
  • Assist Customer Service Manager with daily activities as needed
  • Reach out to customers regarding outstanding invoices
  • Work a long side co-workers as a team moving towards a common goal

Qualifications and Education Requirements

  • 3+ years of customer service experience in same or similar field
  • Experience with CRM software
  • Proficient in MS Office, Google Docs, and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and skills with problem-solving ability
  • Must be at least 21-years of age or older

Korova Edibles

Why Work Here?

Great benefits and lot's of room to grow!

Address

Vallejo, CA
Vallejo, CA
94590 USA
Posted: 7 days ago