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Software Support Analyst

KorTerra, Inc. Chanhassen, MN
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

KorTerra, an industry leading software provider in Chanhassen, MN is currently seeking a highly motivated IT professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills, and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, IIS, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more.

Primary Responsibilities:

  • Assisting clients on daily support issues ranging from mundane to highly complex in nature.
  • Assisting clients on the setup, configuration, and use of the KorTerra software suite.
  • Perform database queries, install software patches, and provide technical expertise.
  • Troubleshooting a wide variety of technical issues.
  • Performing full system installation and integration into existing client infrastructure.
  • Log and track support issues through resolution.
  • Deliver progress reports to management staff and customers.
  • Assist in the testing of KorTerra applications.
  • Communication with development and QA staff while managing issues.
  • Provide online training and product demonstrations.

Qualifications/Desired Technical Skills:

  • Technical degree or equivalent work experience required.
  • Strong verbal, writing, and organizational skills.
  • Excellent customer service attitude.
  • Exposure to SQL Server query language.
  • Ability to identify problems and actively seek solutions.
  • Ability to multi-task and superior problem solving skills is essential.
  • Self-motivated, ability to work independently and perform well as a member of the KorTerra team.

Salary, Benefits and Other:

  • This is considered an entry level technical position.
  • KorTerra offers a dynamic team environment with a great benefits package that includes medical, dental, 401K, long term disability insurance, life insurance and PTO.
  • KorTerra has been selected as a "Top 100 Company to Work For" by Minnesota Business Magazine.
  • We are proud to be an EOE employer. We maintain a drug-free workplace and perform pre-employment background check and substance abuse testing.

Work Location: Chanhassen, MN

For more information about KorTerra, Inc. please visit us at: www.korterra.com

KorTerra, Inc.

KorTerra provides comprehensive SaaS solutions to companies across the US and Canada that helps them protect their underground utility assets such as electric, gas, phone, cable TV, and data lines. KorTerra’s unique position of collaborating directly with these companies over nearly 30 years has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess and has resulted in KorTerra being a leader in this industry.

Address

18946 Lake Drive East - Chanhassen MN 55317
Chanhassen, MN
USA

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