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Area/Department Supervisor OH - New Albany Market

Kohl's Albany, GA
  • Posted: August 29, 2019
  • Full-Time

Job Description Summary

JOB SUMMARY (Future Opportunities)
Increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl's Customers.

Job Description

JOB ACCOUNTABILITIES

       Executes workload and distributes tasks to support the customer experience

       Serves as leader on duty to ensure a positive and compelling customer experience

       Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

       Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving

Additional responsibilities based on specific supervisor role:

Sales Supervisor:

       Trains Associates on selling floor operation and best practices

       Executes department and fitting room recover and replenishment

       Identifies merchandising opportunities to increase sales while improving operations

       Ensures team merchandise fixtures and maintains non-promotional signs

Service Supervisor:

       Trains associates to maximize performance and customer experience

       Oversees daily functions of the Cash office (i.e. register and cash balancing, change           orders, authorizing voided transactions, supplies, over/short research)

       Maintains organization of the registers and service desk areas

       Supervises and assists in accurate and efficient processing of customers' requests and transactions

Stockroom Operations Supervisor:

       Ensures accuracy of paperwork, vendor returns, transfers, and all other merchandise handling functions

       Advocates and executes Kohl's best practices including continuous flow, ad set, and merchandise presentation

       Ensures merchandise is prepped for merchandising process and sales floor is customer ready

       Maintains stockroom organization and other operation guidelines and inspects/maintains all equipment



 

QUALIFICATIONS

REQUIRED

       Effective verbal and written communication skills

       Basic math and reading skills, legible handwriting, and attention to detail

       Basic computer skills

       Ability to work as part of a team and interact effectively with others

       Ability to lift 50 pounds on an occasional to frequent basis

PREFERRED

       Prior experience in sales, customer service, or other work with the public

       Prior experience working with a team

Kohl's

Address

Albany, GA
USA

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