Field Service Technician Mechanic (printing equipment)

Job Title: Service Technician - Mechanic

FLSA Status: Non-Exempt (Hourly)

Department: Service Department

Reports to: Service Manager

Direct Reports: None

Koenig & Bauer is seeking seasoned Field Service Technicians and/or in-plant Maintenance Technicians within the printing industry with sheetfed offset equipment experience.

Apply if you like

• Innovative, sophisticated machinery;
• High autonomous work environments;
• Variety in your work and work location;
• Comradery with co-workers; and
• Good pay and benefits!

You will receive a competitive hourly rate (pay range $28/hour - $41/hour), overtime pay, double time on Sundays, annual travel bonus based on overnight stays, years-of-service bonuses when hitting certain anniversary milestones, and discretionary annual profit sharing contributions to your 401(k) Plan to help you save for your retirement. We have low out-of-pocket medical insurance, dental insurance, and vision insurance plans with affordable premiums to insure yourself and your family members; company-paid disability and life plans; and many other benefits you may elect to participate in including 401(k) retirement plan, flexible spending accounts, voluntary life programs, and disability buy-up program to name a few. Our benefits include 15 days vacation per year; up to 11 holidays per year; and 6 sick days per year.

Job Responsibility: The Field Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.

Major Accountabilities/Responsibilities:

• Perform various mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites including but not limited to gripper settings on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, plate and blanket clamps, bladder replacement, machines crashes with infeed, inker, base unit, or delivery, perfector issues, and cylinder replacement.
• Perform installation of Koenig & Bauer equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press including installing base units straight on the pad, inker placement, installation of infeed, extension, delivery, and feeder; placement of pumps and cabinets (i.e. wash-up or air).
• Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. Identification of parts, parts numbers, estimating necessary repair time for each component, and prioritizing list of needed repairs by safety, quality, and production.
• Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Director of Technical Service, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
• Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and Koenig & Bauer Parts Department in the procurement of parts, working with the customer and Koenig & Bauer Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with Koenig & Bauer Warehouse and Service in the arrangement of any special tools needed for the job.
• Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
• Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
• Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

• Minimum Qualifications:

   

  Education: High School Diploma or GED-equivalent required but post-high school degree or certification in a technical field including but not limited to printing, industrial/plant maintenance.

   

  Experience: 5 years experience working on sheetfed offset printing presses either in the field on in a plant

   

  Computer Skills: Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software.

  Communication, Customer Service, and Interpersonal Skills:

   

  Knowledge, Skills, and Abilities:

• Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screw drivers.

• Ability to read electrical schematics and mechanical CAD drawings.
• Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response.
• Good verbal communication skills including the ability to communicate complex technical information to people with varying degrees of technical knowledge and ability.
• Collaborative team member with the ability to build strong interpersonal relationships with external customers and other internal resources such as Service, Parts, Remote Maintenance, Travel, and other functional areas.
• Ability to build interpersonal relationships with customers and co-workers and communicate technical information and issues to people with varying levels of technical knowledge.

Location: This position is based from employee’s home with almost 100% travel to customer locations across the United States and Canada. Home base must be within 1 – 1.5 hours from a major airport unless an exception has been approved by manager.

Work Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work. Employees may be required to be away from home for a job for 2 weeks at a time depending on job.

Environment/Physical Demands of Job:
Nearly 100% travel with consecutive overnight stays with mostly domestic air travel and some international travel for training. Must be able to navigate airports, board planes, and operate an automobile. Continuous (more than 5.6 hours daily) standing, working with hands and fingers, and exposure to dust, fumes, and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches, ratchets, sockets, pliers, hammer, screw drivers, grinder, drill motor, hydraulic jacks, pallet jacks, hex keys, OEM special tools, files, pin punches, side cutters, snap ring pliers, scrapers, and pin puller. Frequent heavy lifting of 40 – 80 pounds of parts and a traveling toolbox with wheels. Daily use of computer to keep necessary reports and records and retrieve necessary information.

Koenig & Bauer has been making state-of-the-art, reliable printing machinery with groundbreaking technology for over 200 years. Amazing machinery and exceptional Employees, we are Koenig & Bauer....we're on it!