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Collections Associate

Koalafi Richmond, VA

  • Expired: October 01, 2021. Applications are no longer accepted.

About West Creek We're one of the fastest growing consumer finance companies in America. Why? We're making it simpler, faster, and more transparent to purchase the things you need to make your life go. By combining smarter technology with a relentless focus on customer experience, we're transforming the financing experience for essential life purchases in retail stores nationwide. The Opportunity We are in search of a Collections Representative to assist in providing exceptional customer service while collecting past due money from our rapidly growing customer base.

This associate would have the unique opportunity to grow alongside the company and help shape the future direction. About You This associate would be responsible for fielding inbound and outbound collection calls daily. The main goal of this position is to make regular collections calls which includes contacting past due customers, establishing repayment schedules, and advising customers on payment options as well as the potential impact on their credit. Also, you would be expected to provide excellent customer service along with the ability to communicate the importance of bringing the account current.

Attentiveness to customer needs and a positive attitude are a must. Duties And Responsibilities • Provide superior customer service • Resolve inbound inquiries and issues independently and escalate as needed • Initiate contact with customers in order to resolve past due account • Negotiate payments; persuade customers diligently to pay past due amounts • Accountable for meeting or exceeding collections metrics/scorecard • Be flexible to perform several different tasks as needed Qualifications • Excellent verbal communication skills • 1-2 years in a Call Center/Collections environment is a plus • Collections experience preferred • Proficiency with the Microsoft Office Suite (Excel/Word) • Candidate must be able to work independently, unsupervised and efficiently • Desire to work in a fast-paced, dynamic entrepreneurial environment • Bilingual experience is a plus • Consistent regular attendance a must Things we value: • Curiosity. Why? How? • Nerdiness.

Financial news and trends are fascinating. Seriously. • Relentlessness. No one here gives up.

We try. We fail. We try again. • Passion.

If you don't get excited about point of sale financing, retail, and consumer empowerment, it simply won't work. • Smarts: Book and street. We have to use all of the tools at our disposal to build West Creek. • Empathy and Compassion. You understand that people's access to life essential goods and services are in your hands. • Communication.

Can you ask for help or put your hand up when you don't understand? • Building. Doing. Making.

Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can't wait to leave the conversation and build it.



Richmond, VA
23284 USA


Finance and Insurance

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