MAJOR DUTIES AND RESPONSIBILITIES
Creates, develops, and nurtures culturally appropriate interactions and connections with co-workers, customer-owners, and community.
Ensures processes and systems for exceptional customer services are in place and practiced by all team members and leads by example.
Manages the work activities of the Medical Clinic front office and administrative functions in order to maintain effective and efficient operation of the Medical Clinic.
Establishes work procedures, work schedules, relief coverage, and prioritizes work assignments to ensure efficient clinic operation and teamwork with special attention to patient flow issues.
Immediately responds to patient complaints to ensure staff are meeting established guidelines designed to provide a welcoming atmosphere and proper care for KTHFS patients. Promptly returns patient calls.
Reviews, updates and standardizes Medical Clinic operation procedures to improve efficiency of staff; discusses progress of work and problem areas with staff. Maintains harmony among workers, corrects errors and resolves complaints and/or minor grievances.
Oversees medical records and medical support programs in accordance with experience and compliance standards. Ensures staff members meet accreditation standards.
Responds to Business Office questions regarding billing for services provided at the Medical Clinic.
Keeps staff informed of policies and program goals; identifies training needs, and evaluates employee performance. Initiates corrective action to address deficiencies in performance or workplace behaviors.
Responsible for the management of subordinate staff based on organizational structure. Facilitates department meetings; provides direction and answers staff questions; keeps staff updated on quality improvement issues; provides training as needed; involves staff in the development and implementation of process improvement plans.
Reviews and updates medical clinic support staff job descriptions on an annual basis to ensure accurate reflection of services being provided.
Maintains current policies, regulations, and professional standards. Revises as appropriate, submitting written revisions to Chief Medical Officer and Health General Manager for approval prior to implementation.
Promotes intra- and inter-departmental cooperation and positive morale using conflict management techniques between subordinate employees and others within or outside of the department. Initiates corrective action to address deficiencies in performance or workplace behavior; seeks resolution of problems or conflicts at the lowest possible level.
Ensures confidentiality of patient care information and records at all times.
Monitors provider and staff performance using automated. Identifies, collects and reports relevant statistical data to reflect the activities of the department. Runs reports out of NextGen for month-end reports and provider statistical data for auditing purposes.
Recommends to the Lead Primary Care Provider and Chief Medical Officer changes that would improve service delivery; implements Health General Manager approved changes and revises or add procedures as directed.
Requisitions needed office supplies and materials following appropriate procurement guidelines.
Provides timely, complete and accurate monthly reports to the Chief Medical Officer and to the KTHFS Direct Report site.
Prepares special reports for and attends meeting with the Health Advisory Board or Tribal Council when requested by Health General Manager.
Takes an active role on standing and ad hoc committees and work groups as assigned.
The incumbent will be called upon to accomplish other tasks within their scope of work.
QUALIFICATIONS, EXPERIENCE, EDUCATION
Minimum Qualifications: Failure to comply with minimum position requirements may result in termination of employment.
REQUIRED to possess a High School Diploma or Equivalent. (Must submit copy of diploma or transcripts with application.)
REQUIRED to have an Associate’s Degree in a medical office related field OR a minimum of three (3) years work experience in a medical office with progressive responsibility. (Must submit copy of diploma or transcripts with application.)
REQUIRED to have two (2) years of supervisory experience.
REQUIRED to type/keyboard a minimum of 30 wpm with accuracy. Certification of typing/keyboarding ability is required. (Must submit a certified 3-5 minute test with application; test may not more than 6 months old.)
REQUIRED to have experience with multiple computer systems and programs.
REQUIRED to have knowledge of health insurance industry procedures and billing requirements.
REQUIRED to acquire and maintain BLS certification within 180 days of hire; strongly recommend certification within 90 days of hire, probationary period will be extended for a maximum of 180 days pending certification.
REQUIRED to submit to annual TB skin testing and adhere to KTHFS staff immunization policy in accordance with the Centers for Disease Control immunization recommendations for healthcare workers.
REQUIRED to submit to and clear an alcohol/drug screen and random testing as per policy.
REQUIRED to submit to a background and character investigation, as per Tribal policy. Following hire must immediately report to Human Resource any citation, arrest, conviction for a misdemeanor or felony crime.
Bachelor’s Degree in Business Administration or related field is preferred.
Five (5) years of progressively responsible work experience in a medical office is preferred.
In service of its mission, Klamath Tribal Health & Family Services envisions a vibrant and healthy tribal community through the delivery of an accessible, high-quality, innovative, sustainable, and culturally-relevant healthcare program.
To advance the overall mission of The Klamath Tribes and the trust responsibilities of the Indian Health Service and the United States government by providing quality, comprehensive, patient-focused health care in a culturally-sensitive manner while eliminating disparities and barriers to health.
OUR CORE VALUES
Waq’lis ?i is a term from our language and means “How are you?” We have incorporated the word to help convey our core values to one another. Core values are the principles that guide our day to day behaviors, our decisions, our actions and our relationships with each other and with the people we serve.
(W) Wellness – We strive to improve the wellbeing of our patients through preventive approaches to health management by providing services to increase balance in body, mind, spirit, and heart.
(A) Accountability – We accept responsibility for our actions, attitudes and mistakes.
(Q) Quality – We strive to deliver high quality patient care and we all take part in quality improvement activities. We endeavor to ensure patient and employee safety.
(L) Leadership Excellence – Every KTHFS employee is a leader. Our actions are driven by our desire to do our best at all times. We work together to make the most efficient use of our resources, with dedication, commitment and perseverance.
(I) Integrity and Ethics – We accept responsibility for our behaviors and aspire to the highest standards of ethical conduct and performance. We are honest in our everyday business dealings. We protect confidentiality and secure patient health information.
(S) Service and Sensitivity – We demonstrate commitment to our community through exceptional service to all internal and external customers. Going above and beyond for all of our patients is our expectation. We honor cultural traditions and values and we treat others the way we want to be treated, with sensitivity. We always respond to the needs of our patients and fellow workers—with respect and compassion.
(I) Innovation – We seek innovative solutions on issues affecting the health of our patients and the status of the organization.