Skip to Main Content

Case Manager - Open Until Filled - First review May 14, 2021

Klamath County Oregon Klamath Falls, OR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Summary The position provides targeted case management services to consumers experiencing Intellectual/Developmental Disabilities (I/DD) by identifying consumer needs and developing plans to access available services and resources. Essential Duties and Responsibilities The following may not be all inclusive and other duties may be assigned. 01 Assess and periodically reassess an eligible individual to determine service needs. Develop and periodically revise an ISP or Annual Plan based on information collected through an assessment or reassessment that specifies the desired outcomes, goals, and actions to address the medical, employment, social, educational, and other services needed by the eligible individual. Access available services, including referral and related activities to help an individual obtain needed services. Monitor follow-up activities to ensure that the ISP or Annual Plan is effectively implemented and addresses the needs. 02 Assist eligible client/families in developing and implementing a support system for the specific needs of each eligible individual resulting from of a Level of Care assessment and corresponding assessment of need. 03 Utilize choice advising to support eligible individuals in their selection of service, provider, and setting options, including non-disability specific settings. 04 Develop appropriate plans per timelines, and monitor for effectiveness and Medicaid standards. Check Medicaid authorized expenditures and monitor service hours through Plan of Care (POC). 05 Deliver services using person-centered practices to assist individuals in accessing needed medical, employment, social, educational, and other services. Services include, but are not limited to assessment and periodic reassessment of individual needs and preferences; development and periodic revision of the Individual Support Plan; Referral and related activities; monitoring; and follow-up activities. 06 Identify, strengthen, expand, and where required, supplement private, public, formal, and informal support available to individuals with intellectual or developmental disabilities. Encourage the exercising of self-determination in the design and direction of the individual receiving services. 07 Authorize any developmental disabilities service chosen by the individual, or as applicable the legal or designated representative of the individual. 08 Develop and maintain effective working relationships with individuals, families, providers and community partners; offering excellent personal centered services. 09 Review satisfaction with customer service. 10 Represent DD/ID on community boards/councils as directed by Program Administrator or Director. 11 Coordinate with other state, public, and private agencies regarding services to individuals. 12 Participate in a core competency training sequence approved by the Klamath County Developmental Disabilities Services (KCDDS) Department. 13 Assure an individual has all initial assessments and reviews them according to state guidelines. 14 Maintain working knowledge of laws, rules, policies, contracts, transmittals, and any other relevant standards or regulations. 15 Maintain a caseload of clients in various service elements as assigned. 16 Participate in transition planning by attending IEP meetings or other transition planning meetings. 17 Delivery of case management services to individuals as described in OAR chapter 411, division 415. 18 Assist the Director in monitoring the quality of services delivered and identify existing and insufficient service resources or options within the County. 19 Continue to enhance knowledge, as well as maintain a basic understanding of the skills, knowledge, and responsibilities necessary to perform the position. Complete a minimum of 20 hours of I/DD training every year. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data. Continuous Learning - Seeks feedback to improve performance; strives to continuously build knowledge and skills. Job Knowledge - Exhibits ability to learn and apply new skills. Use of Technology - Demonstrates required skills; adapts to new technologies; keeps technical skills up to date. Problem Solving - Gathers and analyzes information skillfully; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance; meets commitments. Communications - Keeps others adequately informed. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Contributes to building a positive team spirit; balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team spirit; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Diversity - Shows respect and sensitivity for cultural differences. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time. Adaptability - Able to deal with frequent change, delays, or unexpected events. Manages competing demands. Personal Appearance - Dresses appropriately for position; keeps self well groomed. Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time. Responsibility - Takes responsibility for own actions. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Uses time efficiently. Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Must have knowledge of the public service system for developmental disabilities services in Oregon and at least: a) A bachelor's degree in behavioral science, social science, or a closely related field; b) A bachelor's degree in any field and one year of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; or c) An associate's degree in a behavioral science, social science, or a closely related field and two years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing Training Period Over 6 months up to and including 1 year (excluding the orientation time required of a fully qualified worker to become accustomed to the special conditions of any new job). Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Word Processing software. Certificates, Licenses, Registrations 01 Oregon Driver's License Other Skills and Abilities Experience with people with developmental disabilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral visio

Klamath County Oregon


Klamath Falls, OR



View all jobs at Klamath County Oregon