Intuit Quickbooks - Cust Svs/Tech
Kirsten and Associates Time, IL
- Expired: over a month ago. Applications are no longer accepted.
- Interact with QuickBooks customers via phone, focusing on process related questions, data entry and navigation.
- Research, analyze and determine an appropriate course of action for QuickBooks customers.
- Be a positive representative for Intuit and the QuickBooks product; take a caring and empathetic approach to customer interactions.
- Articulate how to use the QuickBooks product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of Intuit’s suite of products and educating customers on those that best meet their needs.
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
- Act as a technical resource when assisting customers to resolve problems with devices and equipment.
- Outstanding problem-solving skills
- Displays patience, empathy, an ability to manage stress, the ability to work under pressure
- Skilled and efficient in writing and verbal communication
- Provides knowledgeable, friendly and eloquent customer service
- Knowledge and experience with Intuit QuickBooks a plus
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