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Intuit Quickbooks - Cust Svs/Tech

Kirsten and Associates Time, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Help Intuit QuickBooks customers manage and grow their business. Great News! Agents who DO NOT pass the enrollment pre-assessment will automatically get a second chance to enroll by completing the self-paced prep course.

On a day-to-day basis, Service Partners can expect to participate in the following activities:
  • Interact with QuickBooks customers via phone, focusing on process related questions, data entry and navigation. 
  • Research, analyze and determine an appropriate course of action for QuickBooks customers.  
  • Be a positive representative for Intuit and the QuickBooks product; take a caring and empathetic approach to customer interactions.  
  • Articulate how to use the QuickBooks product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of Intuit’s suite of products and educating customers on those that best meet their needs. 
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires. 
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.


Requirements
  • Outstanding problem-solving skills 
  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure
  • Skilled and efficient in writing and verbal communication
  • Provides knowledgeable, friendly and eloquent customer service 
  • Knowledge and experience with Intuit QuickBooks a plus


Benefits
As a Kirsten & Associates Agent, you will have access to PPO Affordable Health Care and Dental Coverage for you and your family.

Kirsten and Associates

Address

Time, IL
USA

Industry

Business

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