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Customer Service Representative

Kira Labs Pompano Beach ,FL
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 Are you looking to join a growing, dynamic organization? Kira Labs, Inc is currently seeking a talented candidate to fill a customer service position. The ideal candidate will support Kira Labs in a remote position as a customer service representative. The Customer Service responsibilities will include our E-Commerce websites and Administrative Support.

 

Primary / Key Essential Functions and Responsibilities

  • Handle customer transactions via Ecommerce platforms
  • Provide sales and service support via phone calls, online chat, and email
  • Assist with social media posts and customer interactions
  • Direct all inbound communication
  • Assist with administrative tasks as needed
  • Assist and process returns
  • Answer phones and provide information as needed
  • Enter Data into software system as needed
  • Direct all inbound communication
  • MUST have own computer and be able to have separate work space

Education and/or Experience and Qualifications

  • Must have a passion for the skincare and beauty industry
  • 2 years minimum of previous customer service experience
  • Strong experience with Microsoft Office (Excel, PowerPoint, Word)
  • Experience with Google Platform

 

Knowledge, Skills and Abilities

  • Excellent verbal and written communication skills
  • Must be able to multi-task and work in a fast paced work environment
  • Detail oriented and professional demeanor
  • Must be able work independently and take directions well
  • Resourceful, adaptable and strong willingness to learn
  • Quick learner, positive attitude, and a team player
  • Analyze, interpret and communicate data effectively both verbally and in writing
  • Detail oriented with excellent organizational and time management skills
  • MUST be computer savvy
  • MUST be a problem solver
Company Description
Kira Labs Inc, a cosmetic manufacturer established in 2003, has become a leading beauty innovator and market driver for Face, Body, Hair and Home products. An early adopter to the ecommerce revolution, Kira Labs has since grown to vertically market & manufacture over 15 brands worldwide B2B & B2C through Brick and Mortar, Digital and a 360 degree omnichannel strategy. Kira Labs has been recognized globally for its product quality and we currently service clients in the Americas, Europe, Russia and the Asia Pacific regions.

Kira Labs

Why Work Here?

Dynamic Organization, Innovative

Kira Labs Inc, a cosmetic manufacturer established in 2003, has become a leading beauty innovator and market driver for Face, Body, Hair and Home products. An early adopter to the ecommerce revolution, Kira Labs has since grown to vertically market & manufacture over 15 brands worldwide B2B & B2C through Brick and Mortar, Digital and a 360 degree omnichannel strategy. Kira Labs has been recognized globally for its product quality and we currently service clients in the Americas, Europe, Russia and the Asia Pacific regions.

Address

Pompano Beach, FL
USA

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