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Customer Service and Sales Representative

Kion LLC Boulder, CO
  • Posted: 14 days ago
  • $15 to $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

About Kion

Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an eCommerce dietary supplement and functional food company. Our core values are integrity, joy, adventure, transparency, health, humility, gratitude, and authenticity.

Job Overview

You are passionate about nurturing relationships, growing an online community by delivering an exceptional customer service experience online and via phone calls and understanding the nuances of your audience. You love working in a team of energised, high-performing individuals, are not afraid to pick up the phone to check in on our customers and offer them products or deals. During your day to day at Kion, you will manage, respond, resolve customer questions and inquiries regarding health, content and Kion products. Identify appropriate opportunities to sell Kion products that would support/enhance the lives and well being of our customers.

The Right Fit

At Kion, we hire for culture first. Then ability. And then skills. Please consider the following when deciding if this opportunity is the right fit for you.

Culturally, we seek team members who are interested in:

  • Exercise

  • Nutrition

  • Meditation

  • Self-Reflection

  • Personal Growth

  • Humor

  • Fun

  • Adventure

We seek these core abilities and qualities for this specific role:

  • Extremely resourceful; intrinsically motivated to seek answers on your own

  • Absolutely meticulous, incredible attention to detail

  • Strong writer with ability to use brand voice

  • Background in customer service or sales

  • Organized

  • Positive and outgoing attitude

  • Passion for helping people achieve their health and fitness goals.

  • Eager to expand your personal knowledge of health, fitness, consumer products, and dietary supplements.

As for skills, we are looking for someone who has experience working in a fast-paced environment and responding well to change and new ideas. You must already possess or quickly be able to learn the following skills:

  • Customer communication via live chat and live calls

  • Manage, respond to, and resolve customer ticket comments, questions, and concerns on ZenDesk

  • Ability to connect with a variety of people with diverse backgrounds, needs and communication styles.

  • Maintain working knowledge of all Kion product and connect customers with appropriate products

  • Ability to coach and advise customer on their health and fitness goals

  • Demonstrate ability to adapt to rapidly changing environments and customer requirements

  • Organize and maintain outstanding customer questions/concerns

  • Maintain knowledge of Kion and BGF content

  • Correspondence with manufacturers and distributors about customer orders

  • Work with Operations Director, Customer Service Manager, and customer service team to streamline customer service practices

People with Whom You Will Interface

  • Customer Service Manager

  • Operations Director

  • Inventory and Fulfillment Team

  • Supply Chain Team

  • Customer Service Team

Job Details

  • Full-time, $16/hour

  • Mix of office and remote work (currently three days in office)

  • Work week will be Friday - Tuesday

  • Fully covered health care for employees (option to add spouse/family as additional expense to employee)

  • Option for dental and vision coverage

  • During first year of employment: 40 hours of PTO; 80 hours of vacation; 40 accrued sick hours

  • After one year of employment: 80 hours of PTO; 80 hours of vacation; 40 accrued sick hours

  • Phone stipend

  • Gym stipend

  • Monthly Team Adventures

  • Annual Team Retreat

Application Instructions

If you want this to be your future, please follow these steps:

  1. Please only apply if you fit the culture, abilities, and skills/experience listed above.

  2. Check out GetKion.com and learn about what we offer.

  3. Send an email to: office@getkion.com with your resume and a link to a 1-2 minute YouTube video explaining why you think you are the right person for this job.

*Please note: in-person interviews in Boulder will take place during October with our new, AWESOME Customer Service Representative starting Early November, 2019.

Thank you - we look forward to working with you!

Kion LLC

Why Work Here?

The BEST culture and company around.

Address

Boulder, CO 80302
Boulder, CO
80302 USA

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