Our purpose is to empower people to live a joyful, adventurous, and fulfilling life. We are an eCommerce dietary supplement and functional food company. Our core values are integrity, joy, adventure, transparency, health, humility, gratitude, and authenticity.
You are passionate about nurturing relationships, growing an online community by delivering an exceptional customer service experience online and via phone calls and understanding the nuances of your audience. You love working in a team of energised, high-performing individuals, are not afraid to pick up the phone to check in on our customers and offer them products or deals. During your day to day at Kion, you will manage, respond, resolve customer questions and inquiries regarding health, content and Kion products. Identify appropriate opportunities to sell Kion products that would support/enhance the lives and well being of our customers.
The Right Fit
At Kion, we hire for culture first. Then ability. And then skills. Please consider the following when deciding if this opportunity is the right fit for you.
Culturally, we seek team members who are interested in:
We seek these core abilities and qualities for this specific role:
Extremely resourceful; intrinsically motivated to seek answers on your own
Absolutely meticulous, incredible attention to detail
Strong writer with ability to use brand voice
Background in customer service or sales
Positive and outgoing attitude
Passion for helping people achieve their health and fitness goals.
Eager to expand your personal knowledge of health, fitness, consumer products, and dietary supplements.
As for skills, we are looking for someone who has experience working in a fast-paced environment and responding well to change and new ideas. You must already possess or quickly be able to learn the following skills:
Customer communication via live chat and live calls
Manage, respond to, and resolve customer ticket comments, questions, and concerns on ZenDesk
Ability to connect with a variety of people with diverse backgrounds, needs and communication styles.
Maintain working knowledge of all Kion product and connect customers with appropriate products
Ability to coach and advise customer on their health and fitness goals
Demonstrate ability to adapt to rapidly changing environments and customer requirements
Organize and maintain outstanding customer questions/concerns
Maintain knowledge of Kion and BGF content
Correspondence with manufacturers and distributors about customer orders
Work with Operations Director, Customer Service Manager, and customer service team to streamline customer service practices
People with Whom You Will Interface
Customer Service Manager
Inventory and Fulfillment Team
Supply Chain Team
Customer Service Team
Mix of office and remote work (currently three days in office)
Work week will be Friday - Tuesday
Fully covered health care for employees (option to add spouse/family as additional expense to employee)
Option for dental and vision coverage
During first year of employment: 40 hours of PTO; 80 hours of vacation; 40 accrued sick hours
After one year of employment: 80 hours of PTO; 80 hours of vacation; 40 accrued sick hours
Monthly Team Adventures
Annual Team Retreat
If you want this to be your future, please follow these steps:
Please only apply if you fit the culture, abilities, and skills/experience listed above.
Check out GetKion.com and learn about what we offer.
Send an email to: firstname.lastname@example.org with your resume and a link to a 1-2 minute YouTube video explaining why you think you are the right person for this job.
*Please note: in-person interviews in Boulder will take place during October with our new, AWESOME Customer Service Representative starting Early November, 2019.
Thank you - we look forward to working with you!