Title: Housing Resource Coordinator Department: Health Net Gaston Status: Salary Location: HealthNet Gaston, 1385 E. Garrison Blvd., Gastonia, NC 28054 Reports To: Continuum of Care Coordinator Direct Reports: None The Continuum of Care HealthNet Gaston is the Collaborative Applicant (Lead Agency) for the NC-509 Gaston-Lincoln-Cleveland Continuum of Care (GLC-CoC). The GLC-CoC is a tri-county network of collaborative partners and advocates that provide a framework and direct services to end and prevent homelessness, and promote self-sufficiency in the region. Coordinated Entry System The Coordinated Entry System (CES) provides a standardized approach to the comprehensive assessment of the housing and services needs of individuals and families who are experiencing homelessness and/or who are at imminent risk of homelessness. The CES coordinates referrals to appropriate available resources that are needed to end/prevent chronic and situational homelessness. Homeless Management Information System The Homeless Management Information System (HMIS) is the local information technology system used to collect client-level data and data on the provision of housing and services to homeless individuals and families and persons at risk of homelessness. Position Summary The Housing Resource Coordinator is a case conferencing lead: coordinating with outreach workers, case managers, and homeless housing staff to update the Homeless Housing Priority By-Name List (list of all people experiencing homelessness in the region), creating regular work agendas and following up on all actions taken. The Housing Resource Coordinator is responsible for organizing and collaborating with United Way NC 2-1-1 Call Center and other Coordinated Entry Assessment staff. The Housing Resource Coordinator will: • Lead systems change by establishing and maintaining effective working relationships with partner agencies and community stakeholders to realize positive outcomes for consumers’ access to and placement with housing resources. • Provide housing search, landlord negotiations, and case management to households participating in HealthNet Gaston’s Tenant Based Rental Assistance and Security Deposit Program (TBRA) and HUD’s Emergency Housing Vouchers Program (EHV) administered by local Public Housing Authorities. • Work with homeless housing agencies and community services providers to educate and implement the approved Continuum of Care Written Standards for homeless housing programs and Coordinated Entry System Policies. • Recruit and train new community partners to adopt and embrace the CES model, low-barrier housing, and Housing First model. • Work with HMIS Local System Administrator and CoC standing committees to collect and analyze data to measure system and program performance, ensure project evaluation, and monitor the CES for quality assurance. Essential Functions Program Management • Provide leadership, direction and oversight of CES operations to ensure the success of the program. • Function as a liaison with homeless housing agencies and community partners involved in Coordinated Entry. • Implement, communicate, and produce reports monthly (and as needed) on progress of the CES, TBRA Program, and EHV Program for CoC Advisory Board Committee. • Identify Continuum-wide training needs and coordinate with CoC Lead Agency staff to ensure proper training in CES and HMIS is provided consistently throughout the three county jurisdiction (Gaston, Lincoln, Cleveland Counties, NC). • Visit each county’s CES sites to answer questions and concerns, and conduct analysis on current procedures to see if adjustments are needed. • Coordinate quarterly tri-county training on VI-SPDAT (homeless assessment tool). • In conjunction with the Coordinated Entry Committee Chairperson maintain the Homeless Housing By-Name Priority list of all individuals and households needing permanent housing based on the VI-SPDAT scores. • In conjunction with the Coordinated Entry Committee Chairperson, facilitate weekly case conferencing meetings with the homeless housing agencies and service providers to discuss the priority list and identify available housing options. Ensure that the priority list is updated after each meeting. • Retain records of housing placements and refusals for the CoC Lead Agency records. • Assist with the education and representation of the GLC-CoC to local agencies and stakeholders. • Respond to community requests for information and facilitate trainings/presentations as needed. • Monitor and analyze complaints and unusual occurrence data to identify patterns reflecting system failures and recommend changes to CoC Coordinated Entry Committee, Data Committee, and the Advisory Board. • Participate as a member of various committees and/or community groups that serve the homeless. Data and Evaluation • Serve as the staff liaison to the Coordinated Entry Committee. • Develop and manage internal tracking process for all activities related to CES Scope of Work with the Coordinated Entry Access Points in each county to ensure compliance with HUD, NC Emergency Solutions Grant Program, and CoC policies. • Develop CES benchmarks annually and review data against benchmarks; and measure CES progress towards established outcomes. • Create and publish CES progress reports and program-level reports for the Advisory Board, GLC members and relevant committees. • Work with the HMIS Local System Administrator to enhance quality assurance procedures for data collection and training in HMIS. Participate in Data Committee meetings and activities. • Work with the Services Committee to ensure that United Way NC 2-1-1 has current and complete available information on services in the tri-counties. Seeking qualified candidates with: • Experience in homeless services and/or related social services field with strong skills in program development and implementation, including the development of policies and procedures. • Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for prompt course-correction. • Experience working with the Homeless Management Information System (HMIS) and/or comparable database system. • Strong ability to represent the interests of the Continuum of Care and interact effectively with diverse groups, and be comfortable building successful collaborative relationships with program participants, staff, and other stakeholders. • Experience in leading/facilitating meetings (in-person and virtually). • Experience with “Housing First” approach and Fair Housing Act laws. Minimum Qualifications • Excellent verbal and written communication skills • Highly proficient in technology (Word, Excel, PowerPoint, Google Docs, TEAMS, Zoom, etc.) • Detail oriented with strong organizational and time management skills • Ability to work with diverse populations • Ability to be supportive and provide guidance in a non-judgmental manner • Proven ability to work independently, effectively as an individual and part of a team • Reliable transportation, valid NC Driver’s License, and active car insurance Kintegra Health Core Requirements1. Patient First – An approach to care that holds primary, the well-being and desires of the patient2. Build not Blame – Focusing first on finding fault with the process rather than the person3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.We are an equal opportunity employer and value diversity.