***This position is located in Chino, CA***
Customer Service Rep / Order Processing for E-Commerce
Kingston Brass is one of the top plumbing providers in kitchen and bath products based in Chino, CA. Our products are housed, distributed to various retailer markets including Amazon, Home Depot, Houzz and many more.
The E-Commerce Assistant will be responsible for customer service through emails, live chats and phone calls, daily data entry, online returns and order fulfillment of our products,
- Must be detail-oriented and highly organized
- Attention to detail and great at multi tasking
- Process daily orders received online
- Ability to answer calls, emails and live chats with excellent customer service skills
- Resolve any order-related issues and escalations
- Handle RMA’s and create FedEx shipping labels
- Intermediate in Excel and Outlook
- Capable of working in a fast-paced environment with medium to high call volumes
- E-Commerce: 1 year (Preferred)
- Data Entry: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
- Paid Holidays and time off
- Health insurance
Job Type: Full-time
Rate: DOE $14.00 – $18 /hour rate
“Embodying the soul of creative craftsmanship, inspired by the heart of ingenious designs.”
Combining aesthetics and functionality to the plumbing community is what we, at Kingston Brass have focused and centered around. Born from the dedicated minds of industry professionals in 1998, Kingston Brass has worked diligently in creating the top quality products to the plumbing/kitchen and bath market.
In the years of building ourselves as a valued service and product provider, we have moved from local sources to the online world after achieving our original goal of establishing ourselves as a quality provider to the wholesale market nationwide.
Given our years of activity, we have developed a close relation with our customers, directly communicating with all of you to develop an ever-growing array of products and accessories suited for your needs. No one goes unheard as we keep to maintaining open ears, taking suggestions and listening to what you need.
Keeping to the utmost transparency of intently providing quality service, we surprised even ourselves with the number of items we have developed in just nineteen years. From just a few hundreds of items to carrying over 20,000 items in inventory, our warehouse encompasses an area of 200,000 square feet, and gives way to over 30 loading docks from which we ship products and items to our customers.
Now, one may wonder, how have we even been able to keep up with so many products that we have had the pleasure of offering to you?
We have grown and continue to grow in developing and enhancing our ways of offering top quality service by organizing our products into a series of brands. As it is often said, ‘It is never too late to refine and perfect.’
Aqua Eden – “The emporium for bathtubs in different styles” – Bathtub styles range from clawfoot, freestanding, pedestal and alcove types. Features traditional and contemporary designs in acrylic, cast iron or solid surface material.
Vintage – “Olde World look with new world technology” – This suite highlights three extravagant faucet collections (Heritage, Restoration, Vintage) inspired by the 20th Century English design. The suite is comprised of the timeless traditional architecture of lavatory, kitchen and tub and shower faucets.
Designer Trimscape – “Jewelry for your bathroom and kitchen” – This ‘bathroom and kitchen product array’ is considered a specialty plumbing product line that targets items usually not listed in major categories (ie: Faucets, sinks, toilets). Products like angle stops, showerheads, and grab bars that are in demand on a continual basis.
Fauceture – “Redefining quality in bathroom design” – Offers a wide variety of bathroom sinks and faucets; adopted from 21st Century artwork from translucent glass to vitreous china.
Gourmetier – “Providing a variety of fine kitchen décor” – Features a wide variety of stainless steel kitchen sinks, faucets, filtration faucets and accessories.
At Kingston Brass, even with the variety of items and products that we carry, we don’t simply pass them off to be packaged and shipped. Instead, we carefully monitor all phases of our production process to make sure our products meet or exceed American standards in every form, so our customers receive what we promise and are not disappointed.
As such, we place value and commitment to our products and all of you to ensure that you receive the best service and experience here with us.