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Level 1 Field Support Technician

Kinetix Technology Services, LLC
San Mateo, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Level 1 Support Technician at Bay Area's Fastest-Growing IT Startup

Voted "Best Places to Work" five times by the San Francisco Business Times, Kinetix is a rapidly growing MSP (managed service provider), offering tech services to startups in the Bay Area, New York, and beyond. We are an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. Kinetix exists to help our clients and people grow.

About the Role:

We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a Level 1 Support Technician to handle onsite client requests and incoming phone calls for our help desk. We are looking for a team member with great customer service skills and technical ability to handle this dynamic role. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career.

We are looking for someone with:

  • 2 years experience supporting both PC & Mac workstations
  • Experience providing technical phone support and in person support
  • Strong professional and technical communication skills (both written and verbal)
  • A calm and focused approach in a fast-paced help desk environment
  • The ability to be receptive and action-oriented in response to constructive feedback
  • A passion for developing hard and soft skills and career advancement

Even if you dont meet all these requirements but still think you are qualified for this role, wed encourage you to apply!

Some of your responsibilities will be to:

  • Work directly with our clients to address desktop support issues
  • Provide technical support by phone at a variable schedule per week
  • Monitor our escalation channel to triage, resolve, and filter alerts
  • Document technical issues and take ownership of escalating issues to the appropriate resource
  • Participate in a reasonable on-call rotation system

Benefits and perks:

  • Monthly social events
  • Annual summer event
  • Annual holiday party
  • 95% coverage for medical/dental/vision premiums and more
  • $125 monthly cell phone reimbursement
  • $150 monthly meal stipend
  • $100 healthy living expense program
  • Reimbursement for learning and training materials, including technical certifications
  • Flexible working hours
  • Generous PTO, sick and family leave policies

Working at Kinetix during the COVID-19 pandemic

As with other companies, we and our clients have felt the impact of the global COVID-19 pandemic. We have adapted to the current situation and will continue evolving as necessary. Safety is our biggest concern. Currently, we are working remotely, but in the case of onsite visits, we require all employees and clients to strictly adhere to all local, state, and CDC guidelines as they pertain to social distancing, Personal Protective Equipment (PPE), and all other safety precautions to ensure that everyone can work as safely as possible.

At the start of the pandemic, we became a primarily remote workforce and use all the best communication tools to support our team and clients. We went from having monthly in-person events to virtual ones and continue to find ways of keeping our team connected. Visit our About Us page to learn more about life at Kinetix and our learning & feedback culture. Even though you will be remote, you will always feel like part of the team. We provide employees with all the equipment and tools they will need to work remotely. And if you feel like you dont have everything you need to do the best job you can, youre welcome to request additional equipment to set up your in-home office.

At Kinetix, our mission has been built on continuous improvement and growth. We believe this extends far beyond technical skills, certifications, or credentials. We have committed ourselves to be a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Apply Here:

Kinetix Technology Services, LLC


San Mateo, CA



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