Service Dispatcher
Kinetico Incorporated
Canal Winchester, OH
- Expired: February 10, 2023. Applications are no longer accepted.
About the Company:
Founded in 1970, Kinetico pioneered the development of non-electric, fully automatic water treatment systems. In the years since, we have grown into a global company of independent Kinetico water experts and international distributors serving more than 100 countries. We offer complete water systems that deliver only the highest quality water for general use and drinking. We back every piece of our equipment with industry-leading warranties. Our approach reflects our deep commitment to preserving and conserving fresh water, one of our planet's most precious and endangered natural resources.
About the Position:
The Service Dispatcher answers calls and emails from customers, schedules product installation and service calls, proactively performs outreach to customers to inform of additional product sales and service offerings, solicits sales and administers the customer account.
Key Areas of Responsibilities:
Job Knowledge, Skills, and Experience:
This position is 100% onsite in our Canal Winchester location. The schedule is M-F, 8-5. There is a rotating schedule working a 1/2 day on Saturday.
Founded in 1970, Kinetico pioneered the development of non-electric, fully automatic water treatment systems. In the years since, we have grown into a global company of independent Kinetico water experts and international distributors serving more than 100 countries. We offer complete water systems that deliver only the highest quality water for general use and drinking. We back every piece of our equipment with industry-leading warranties. Our approach reflects our deep commitment to preserving and conserving fresh water, one of our planet's most precious and endangered natural resources.
About the Position:
The Service Dispatcher answers calls and emails from customers, schedules product installation and service calls, proactively performs outreach to customers to inform of additional product sales and service offerings, solicits sales and administers the customer account.
Key Areas of Responsibilities:
- Schedules product installations and service calls. Ensures documentation provided to the Service Technician is complete with all information necessary to service the customer.
- Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures.
- Contacts current customers by phone or in writing to offer ancillary services such as filter changes, resin changes, or salt sales and prepares out of warranty letters to solicit interest in product or service upgrades.
- Logs calls and email conversations with customers into Salesforce.com and performs to various metrics.
- Maintains product installation and warranty information within the applicable database.
- Performs counter sales and assists customers with the purchase of products sold in the retail store.
- Performs work order completion after confirming pricing and sales information.
- Provides back-up support as needed to other in-house sales and service-related employees and assists the Technicians as required to ensure satisfactory customer service.
- Maintains a clean and safe work and retail environment.
Job Knowledge, Skills, and Experience:
- High School Diploma is required; an associate degree is preferred.
- 3-5 years’ experience working in a customer service-oriented role.
- Previous experience dispatching & scheduling service technicians a plus.
- Must be professional, show initiative, multi-task, and work in a fast-paced environment.
- Must have a strong work ethic, be self-motivated, goal oriented, and have above average organizational and time management skills.
- Must be able to prioritize and be flexible to change priorities as needed.
- Must have a proven “customer-centric” focus; understand customer service, and the value of creating a positive experience for the customer.
- Must be comfortable making cold calls to customers and developing leads.
- Must have strong interpersonal, written, grammar, and verbal communication skills.
- Must have experience with Microsoft Office Suite, including proficient abilities with Word and Excel.
- Must be dependable and have integrity
- Must have knowledge of business, administrative, and clerical procedures, and systems.
- Experience with Salesforce.com a plus.
- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
- 401(k) Contribution Matching Program
- Employer Funded Defined Contribution Plan
- Paid Vacation, Holidays and Community Service Volunteer time-off benefit
- Wellness Program
- Educational Assistance Reimbursement Program
This position is 100% onsite in our Canal Winchester location. The schedule is M-F, 8-5. There is a rotating schedule working a 1/2 day on Saturday.
Kinetico Incorporated
Address
Canal Winchester, OH
43110
USA
Industry
Transportation and Storage
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