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KidStrong Operations Manager

Kidstrong of Naperville
Blue Springs, MO
  • Posted: over a month ago
  • $50,000 to $60,000 Yearly
  • Full-Time
Job Description
Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do?  Our Blue Springs Center is rapidly growing, and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives!  WHAT IS KIDSTRONG?At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words… kids who will win at life!  OPEN POSITIONWe have an immediate need for a high-energy, hyper-organized, passionate Center Director to lead our Blue Springs location. As a Center Director, you will be responsible for providing leadership and daily sales and member relations at the Center. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Center Director must execute a lead generation/marketing strategies plan to increase sales as well as engage in customer relations with members and parents.  This leader must pose a high-caliber approach to the organization and be a self-motivator that is hungry to meet and beat goals. This is a salaried position. It is NOT a typical 9-5 job. The Center Director must be flexible and adaptable to shift hours as needed to make sure the Center runs at optimal and leads and members are communicated with quickly. The Director is also required to coach a minimum of 10 classes per week so experience with kids and coaching is a must. Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.   RESPONSIBILITIES 
  • Provides excellent leadership and management to create a positive, successful environment for staff and clients. 
  • Properly manages and exceeds all KidStrong sales and operational budgets. 
  • Responsible for overseeing the sales process and systems. 
  • Works closely with the Head Coach of the Center to ensure that the staff and Center are looked after. 
  • Builds and maintains KidStrong class size through scheduling optimization. 
  • Models all Center activities through self-involvement (leading by example).
  • Trains and mentors subordinates for ongoing success and future growth. 
  • Communicate with staff for all trials and anything they need to know about the members. 
  • Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
  • Enforces KidStrong corporate policies, business practices, systems, and processes.
  • Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests. 
  • Provides and maintains the highest level of customer service. 
  • Provides effective decision-making regarding customer service issues. 
  • Responsible for ensuring that the facility is clean, maintained, and operationally sound (along with the Head Coach).
  • Required to meet minimum KPIs (Key Performance Indicators) of 100 calls a day and 4 sales a day 

 REQUIREMENTS
  • Associate or bachelor's degree in business, education, or related field preferred, but not required
  • Prior management experience, including overseeing all aspects of company management.
  • Prior experience in sales.
  • Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).
  • Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
  • Understanding of all performance metrics (KPIs), revenue, inventory, payroll, cost controls, and facilities maintenance.
  • Must have the ability to multitask, manage client and staff concerns, and be a self-starter.
  • Excellent verbal and written communication skills.
  • Strong work ethic, integrity, and professional demeanor.
  • Practical work experience using Microsoft Office Products
  • Previous management experience with children and the fitness industry is strongly preferred.
  • Required to work at least three (3) weekday nights at least one (1) weekend day

IDEAL EXPERIENCE
  • Management: 2 years 
  • Leadership Development: 2 years 
  • Customer Service: 2 years 
  • Required Shifts: Morning, Mid-Day, Evening, and Weekend


 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Kidstrong of Naperville

Address

Blue Springs, MO
64014 USA

Industry

Business

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