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Training & Development Manager

Kickapoo Lucky Eagle Casino
Eagle Pass, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Position Summary/ObjectiveThe Training and Development Manager is responsible for continuously improving the knowledge, skills and abilities of Kickapoo Lucky Eagle Casino (KLEC) employees. This position proactively assesses the training and development needs of the entire KLEC population on an ongoing basis and initiates programs to address the identified needs. Essential FunctionsConduct annual training and development needs assessments at all levels of the organization.Build and update training and development programs and resources by securing existing training programs, creatively design programs and supporting materials.Propose training and development programs and objectives that exemplify the desired culture and philosophies of the organization as well as those that meet regulatory compliance requirements. Modify training programs and/or objectives based on business need, industry trends, etc. as needed.Develop training budget as part of the overall Human Resource departmental budget and monitor spending against budget.Obtain and/or develop effective training materials utilizing a variety of media and delivery methods in consideration of different learning styles and multi-language challenges. Supervise training staff: assign work, manage performance, provide support and insure ongoing training and development of the training staff.Maintain current knowledge about training and development best practices for self and the training and development staff.Train and coach managers, supervisors and others involved in employee development efforts including implementation of train-the-trainer methods as appropriate.Maintain training and development records for all employees and ensure they are placed in the appropriate employee files.Design and conduct appropriate follow-up studies for all completed training and development activity.Design measures for indicating the effectiveness of training and development programs. Quantify the return on investment.Design and implement recognition programs for employees who successfully complete training and development programs.Work collaboratively as a team member with other members of management and the HR staff in designing and delivering training and development programs.Other Functions/ResponsibilitiesPerform all functions (essential & other) in accordance with applicable Tribal, Federal and other laws; gaming regulations; Kickapoo Lucky Eagle policies and procedures and professional best practices.Identify primary and secondary customers/guests and their concerns and needs to enable providing optimal service.Develop and maintain employee communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.Plan, organize, facilitate and order supplies for employee development and training events.May perform other duties as assigned.Required CompetenciesBusiness Acumen the innate or acquired knowledge and understanding of financial, accounting, marketing, political environment and operational functions of a business or organization and the ability to respond appropriately in making accurate business choices, well rounded decisions and exercising sound judgement.Effective Communications the ability to effectively communicate verbally, in writing and with appropriate body language. Comfort speaking to individuals, small and large groups.Consultation skilled in utilizing opportunities to engage in two way communication for purposes of giving or receiving information or exchanging views.Global & Cultural Awareness has knowledge of global and cultural perspectives or concepts that impact the world which might include environmental, social, cultural, political or economic matters. Uses that knowledge to act in an informed manner in demonstrating empathy, engaging in effective intergroup communication and building effective relationships across social, cultural, political, environmental, geographic, economic boundaries, etc.HR Expertise possess overall knowledge of the multiple aspect of the human resource functions (talent acquisition, on-boarding, training & development, employee relations, internal consultancy, internal & external compliance, "total compensation", etc.)Leadership and Navigation must be able to lead, persuade and influence toward positive outcomes without position power. Able to anticipate where obstacles lie and react appropriately.Relationship Management has the ability to develop and maintain effective relationships with internal and external parties at all levels. Critical Thinking can evaluate arguments or propositions; make judgements that can guide the development of beliefs and taking action. Discovers a rule or principle underlying the relationship between two or more objects and applies it to solving a problem.Results Oriented can organize and carry out courses of action to manage likely situations. Driven to achieve optimal results. May make appropriate sacrifices that lead to big returns.Problem Solving can recognize problems; seeks route causes; devises and implement plans to address them; evaluate progress and revise plan as needed.Reasoning Ability can decide on appropriate data needs; collect data, establish facts; and draw conclusions. Is able to comprehend complex instructions and materials and mentally process abstract ideals.Innovative the creation of something new that generates business value; may be new products, services or processes; comfortable with responsible risk-taking.Work Environment & Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential and other functions for this positions. List requested accommodation on the lines below after reviewing the Essential Functions, Other Functions/Responsibilities listed above and the Work Environment and Physical Demands listed below.This position constantly operates in a climate-controlled professional office environment under artificial florescent lighting with varying noise levels.This position will occasionally be exposed to the casino gaming floor which is a 100% smoking environment.Average use of standard office equipment such as laptop & desktop computers, desk & mobile phones, multiple function shared business machines, file cabinets, office paper reams and other presentation materials is expected.Seldom lifting, pushing and pulling up to 25 lbs. may be expected.Specific vision abilities required for this position on a constant basis include close and distant vision, peripheral vision and depth perception.This position is expected to be able to talk and hear constantly. Constantly speaking in a loud, clear voice when facilitating classes is expected.The combined use and coordination of hands, fingers, and/or arms to feel, handle, reach, hold, etc. is constantly expected.Frequent alternation between standing, sitting and walking for extended periods of time is expected. This position will work an average of 40 hours per week and based on business need may occasionally work a flexible schedule which may include nights, weekends, holidays and extended hours.Travel outside of the office may be seldom required and may involve travel by automobile or plane which may require sitting for extended period of time in moving vehicles.(Definitions: Constant (80-100%); Frequent (60-79%; Average (40-59%); Occasional (15-39%); Seldom (0-14%) Requested Accommodation(s)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________Required Education, Experience and Other Credentials:Bachelor's degree in Human Resources or a related field.Minimum of five years related work experience with a minimum of three of those years as a training professional and two of those years in a training and development management or supervisory level role.Minimum of three years demonstrated experience meeting the training and development needs of a large population of diverse adult employees at a single location working in a 24-hours per day, 7-days per week, business environment.Demonstrated ability using multiple forms of training equipment; strong skills with Microsoft Office suite.Must be at least 18 years of age.Must be able to obtain a Kickapoo Gaming Commission License, including successful completion of a background check which is required to obtain and maintain a license.Must be able to provide proof of authorization to work in the United States.Must have reliable transportation to commute to and from work.Preferred Education, Experience and Other Credentials:Master's degree in Education, Training or a related field.Certified Professional in Learning and Performance (CPLP) credentialsSociety for Human Resource Management (SHRM): Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) credentials.Three years prior experience working in a tribal casino.Written and verbal fluency in Kickapoo, English and Spanish languages.Other Selection Criteria:Native American preference is observed.

Kickapoo Lucky Eagle Casino

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Eagle Pass, TX
78852 USA

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Education

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