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EGD Apprentice Technician

Kickapoo Lucky Eagle Casino Eagle Pass, TX

  • Posted: 29 days ago
  • Full-Time
Job Description

Reports to:

EGD Technician Supervisor

Job Summary:

As an entry level development technical position, learn and routinely trouble shoot various gaming device problems. Assist in machine set-ups, installs, removals, relocations or repairs/maintenance of EGD devices as instructed. Install and trouble shoot accounting systems as required. This position may be escalated to technician once desired technical skills are obtained.

Essential Functions:

  • Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Responsible for maintenance and repair of designated gaming machines to ensure they are working properly. This includes coin testing when applicable.
  • Responsible for assisting with machine/sign installs, removals, machine relocations, kiosk or kiosk enclosure relocations.
  • Monitor and troubleshoot EGD player tracking and/or accounting system for functionality.
  • Replace gaming parts, locks, chairs or signs as required.
  • Properly use applicable power or mechanical tools such as power saws, drills, compressors, ratchets, screw drivers, etc.
  • Apply an above average level of PC or networking skills to use, learn, apply or update all gaming device data and software thoroughly.
  • Properly use all applicable electronic testing equipment or electronic tools such as cable testers, connector applicators, wire strippers, crimpers, micro-meters or voltage measuring devices.
  • Troubleshoot cable runs or connectivity issues with our Advantage system or EZ Pay module.
  • Conduct service tests to make sure EGD's equipment or components installed, operate properly or in accordance with operational manual or procedures.
  • Assist and occasionally perform the duties of an EGD floor attendant, to verify jackpot payouts and machine malfunctions, as needed.
  • Responsible for troubleshooting any machine malfunctions and when in contact with machine vendor representatives, communicate problems and machine issues clearly.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Minimum Requirement to Qualifications:

  • Must have High School Diploma or GED.
  • One (1) year slot machine or EGD experience, preferred.
  • Must have good working knowledge of Microsoft Office Programs.
  • Must pass EGD Skills assessment.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate teamwork.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 50 lbs.

Work Environment:

  • Casino floor and normal office setting.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Kickapoo Lucky Eagle Casino


Eagle Pass, TX
78852 USA



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