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Bilingual Customer Service Specialist

Keystone Collections Group
Bethlehem, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Location: Bethlehem, PA 18015

Job Summary: Customer Service Specialist will be responsible for taxpayer calls and walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Primary Responsibilities:

  • Customer service provided in person or via the phone
  • Utilize knowledge of tax types collected by Keystone
  • Utilize knowledge of municipalities and school districts for which Keystone collects taxes
  • Ability to modify address changes and create new accounts in Keystone applications
  • Process payments for multiple tax types
  • Ability to sufficiently memo the Keystone taxpayer service applications
  • Expand job knowledge and develop expertise to progress forward in job development
  • Office Key holder
  • End of day bank deposits

Secondary Responsibilities:

  • Demonstrated ability to listen and retain knowledge
  • Ability to accurately and attentively complete detailed tasks
  • Keep up to date regarding changes in daily responsibilities or job processes

Job Qualifications:

Education, Experience, and Certifications

  • High school graduate or have an equivalency certificate (GED)
  • Associate’s or bachelor’s degree in related business major is a plus
  • Previous customer service call center experience is preferred

Knowledge, Skills, and Abilities

  • Bi-lingual in Spanish
  • Moderate computer skills
  • Moderate level research
  • Problem-solving/Reasoning

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Keystone Collections Group


Bethlehem, PA
18015 USA



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