Bilingual Customer Service Specialist

Location: Bethlehem, PA 18015

Job Summary: Customer Service Specialist will be responsible for taxpayer calls and walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Primary Responsibilities:

• Customer service provided in person or via the phone
• Utilize knowledge of tax types collected by Keystone
• Utilize knowledge of municipalities and school districts for which Keystone collects taxes
• Ability to modify address changes and create new accounts in Keystone applications
• Process payments for multiple tax types
• Ability to sufficiently memo the Keystone taxpayer service applications
• Expand job knowledge and develop expertise to progress forward in job development
• Office Key holder
• End of day bank deposits

Secondary Responsibilities:

• Demonstrated ability to listen and retain knowledge
• Ability to accurately and attentively complete detailed tasks
• Keep up to date regarding changes in daily responsibilities or job processes

Job Qualifications:

Education, Experience, and Certifications

• High school graduate or have an equivalency certificate (GED)
• Associate’s or bachelor’s degree in related business major is a plus
• Previous customer service call center experience is preferred

Knowledge, Skills, and Abilities

• Bi-lingual in Spanish
• Moderate computer skills
• Moderate level research
• Problem-solving/Reasoning

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