UX Strategy & Research Manager (Remote)

Key Lime Interactive is looking to hire an experienced UX Strategy & Research Manager to join our rockstar team.

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

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About the Opportunity

We're looking for smart, forward-thinking problem solvers to join our world-class research team. We are currently recruiting for a talented UX Strategy & Research Manager to effectively manage multiple projects and ensure they all deliver on time and meet our demands for high quality. In addition to management responsibilities, you would effectively execute projects as the lead researcher when assigned.

Responsibilities

• Provide strategic direction to clients for long term planning

• Manage/oversee individual researchers; mentor and develop less experienced researchers

• Foster relationships by providing strategic UX guidance and tactical support (e.g., budgeting, invoicing, project scoping)

• Appropriately delegating research duties to fellow researchers (e.g., maximizing the strengths of individuals you are managing)

• Keep projects on schedule and proactively problem-solve as the need arises

• Identifying and upselling projects when interacting with clients

About You

• You have experience in leading project teams and mentoring others

• You have strong study design and user testing skills; you understand how to plan, execute, and analyze user research studies in a statistically rigorous way

• You are positive and creative and enjoy collaborating with others

• You are honest and direct and provide constructive feedback

• You have a diverse UX skill set across a variety of established qualitative and quantitative research methodologies, including moderated UX testing, interviews, survey design, field research, workshops, persona development, and journey-mapping

• You have the ability to present creative concepts to a variety of audiences

• You are a critical thinker and have a proven record of synthesizing and socializing actionable insights that have influenced product decisions

Job Qualifications

• Minimum Education: Bachelor's Degree in Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research), or related field.

• Minimum Experience: At least 2 years leading a team of researchers and 5 years working in the industry

• Preferred Education: Master's Degree in one of the above areas of concentration or MBA. PhD is highly desirable.

• Familiarity with emerging UX technologies (e.g. Virtual reality, NLP, conversational UI, AI, Voice, eye-tracking) is highly desirable

• Experience with design ideation tools such as Figma, Axure, Invision or Sketch is a plus

The secret to our success is our people. We hand-select people who have a can-do attitude. Our team members need to be fast and great while being adaptable and flexible. Everyone on our team is accountable and knows that the one job they need always to do is to: Elevate Our Clients.

About Key Lime Interactive:

Key Lime Interactive is a Customer Experience Consultancy that works directly with Fortune 1000 companies to help them create exceptional experiences that delight their customers. Over the last 13 years, we have attracted top projects with many of the most admired companies in the United States and abroad.

The secret to our success is our people. We hand-select people who have a can-do attitude. Our team members need to be fast and great while being adaptable and flexible. Everyone on our team is accountable and know that the one job they need to always do is to: Elevate Our Clients.

We offer benefits in line with top companies as we want to attract only the best. We are looking forward to meeting you!

KLI Core Values:

• See the Puzzle

• Dynamic

• Open and receptive

• Do the right thing

• Put a Ribbon on It

KEY LIME INTERACTIVE is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, KEY LIME INTERACTIVE complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. KEY LIME INTERACTIVE also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. KEY LIME INTERACTIVE is an E-Verify employer.