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Client Service Associate

Kestra Financial Palatine, IL
  • Expired: January 27, 2020. Applications are no longer accepted.

The Client Service Associate reports to the Financial Advisor and is critical to leveraging Advisors' time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.
Essential Duties and Responsibilities

  • Manage client needs regarding service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
  • Research products, pricing, and complex issue resolution
  • Deepen client relationships and establish credibility and rapport both in-person and via phone, identifying potential benefits and services to enhance customers' financial relationships
  • Has regular contact with clients regarding accounts, and servicing; can clearly articulate potentially complex processes and/or concepts to customers
  • Maintain CRM database; ensure adherence to client service models
  • Manage multiple and competing priorities daily
  • Handle directed trading instructions from Financial Advisor if licensed, or a willingness to become licensed in the position
  • Other responsibilities as assigned by the Financial Advisor

  • Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
  • Experience with financial planning/reporting software preferred
  • Excellent communication skills, both verbally and in writing
  • Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
  • Ability to build relationships with clients and internal partners and influence others with or without direct control

Education and/or Experience
  • The ideal candidate will have experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
  • Bachelor's degree preferred
Certificates, Licenses, Registration
  • Series 7 and 65/66 preferred (or ability to obtain)

Kestra Financial


Palatine, IL
60067 USA