Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Process purchase orders via telephone, mail and fax.
• Provides quotes to customers.
• Data entry of customer purchase orders.
• Follows up with customer regarding orders, complaints, etc.
• Investigates and disposes of all UPS claims for lost and/or damaged packages.
• Works with sales representatives to ensure customer satisfaction.
• Receives and participates in the resolution of customer complaints.
• Coordinates returning of goods.
• Coordinates timely shipment of orders by interacting with the Warehouse Supervisor.
• Works with the Accounts Receivable Expeditor to resolve customer credit issues.
• Files completed Package Stock Replenishment (PSR) orders.
• Handles incoming COLLECT and outgoing PREPAID fastener LTL/ truck shipment.
• Purchases fastener products for resale.
• Coordinates returning of goods and corrective action.

​Qualifications:

• 2 plus years of  experience in customer service in manufacturing setting
• Inventory control experience preferred
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills