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Customer Service Representative

Kerr Lakeside Inc
Euclid, OH
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical,
Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Process purchase orders via telephone, mail and fax.
  • Provides quotes to customers.
  • Data entry of customer purchase orders.
  • Follows up with customer regarding orders, complaints, etc.
  • Investigates and disposes of all UPS claims for lost and/or damaged packages.
  • Works with sales representatives to ensure customer satisfaction.
  • Receives and participates in the resolution of customer complaints.
  • Coordinates returning of goods.
  • Coordinates timely shipment of orders by interacting with the Warehouse Supervisor.
  • Works with the Accounts Receivable Expeditor to resolve customer credit issues.
  • Files completed Package Stock Replenishment (PSR) orders.
  • Handles incoming COLLECT and outgoing PREPAID fastener LTL/ truck shipment.
  • Purchases fastener products for resale.
  • Coordinates returning of goods and corrective action.

Qualifications:

  • 2 plus years of  experience in customer service in manufacturing setting
  • Inventory control experience preferred
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description
Kerr Lakeside is a leading manufacturer of Domestic Fasteners, Cold Formed Specials and Precision Turned Products.

We offer competitive wages, health/dental benefits, and a pension

Kerr Lakeside Inc

Why Work Here?
Great Company and Benefits!

Kerr Lakeside is a leading manufacturer of Domestic Fasteners, Cold Formed Specials and Precision Turned Products. We offer competitive wages, health/dental benefits, and a pension

Address

26841 Tungsten Rd Euclid OH 44132

Euclid, OH
USA

Industry

Business

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