The field service technician is responsible for maintaining all equipment that is installed at customer sites. This typically includes electro-mechanical systems and PLC’s or servers that interact with or control the systems. He/She is the Company's front-line liaison to our customers where he/she maintains a cohesive working relationship between Kern and the Customer. An understanding of the Kern Service Creed is required. This position requires the flexibility to work hourly shifts as directed and able to travel when required.
§ Works under the direction of the Site Lead or Service Account Manager to perform preventive and corrective maintenance, either on site or on call.
§ Understand the Customer Requirements (Service Level Agreements) and always work towards meeting or exceeding their requirements.
§ Understand and react positively to the Voice of the Customer.
§ Provide technical support to the Customer if within capabilities of the position expectations or communicate immediate supervisor technical support that is required beyond the position capabilities.
§ Perform operator training as needed.
§ Orders parts for local inventory and maintain accurate records of usage.
§ Maintain a working relationship with customer's operators that focus on output improvements.
§ Perform repair of defective parts.
§ Respond to all service calls in a timely and professional manner.
§ Maintain a continuous dialogue with Site Lead or Service Account Manager and the technical support group regarding any machine performance issues as well as operator deficiencies or concerns.
§ Associates degree, technical school training, or Military graduate with experience working on electromechanical devices.
§ Strong mechanical aptitude.
§ Electromechanical trouble shooting skills.
§ Understanding of electrical and/or mechanical diagrams.
§ Possess an understanding of PC hardware, software and networks.
§ Able to work independently in remote locations with minimal guidance.
§ Possess a customer service attitude and the ability to communicate directly with the customer.
§ Standing, walking, and bending are normal requirements to perform tasks in this job.
§ Occasional carrying, lifting, and lowering of items up to 50 pounds.
§ Occasional need for working while lying on back to perform maintenance.
§ Must be able to work in a noisy environment of up to 80 dB.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the