Product Customer Care Representative
Kerala Ayurveda Academy Reno, NV
- Posted: 9 days ago
- $34,000 to $38,000 Yearly
The Product Customer Care Representative will follow the protocols set forth for the warehouse including customer service skills such as answering the phone, emails and internal team communications. Other duties include picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same-day shipping.
Product sales and fulfillments
Cultivates and maintains excellent business relationships with internal and external customers.
Trains and works with ecommerce sales to fulfill orders in a professional and timely manner
Manages offers and discounts on the products
Shipping and tracking
Follows all policies and procedures
Assists with inventory taking
Works with other departments to fulfill their orders on time.
Restocks and organizes product shelves when needed
Cultivates a good customer rapport with clients
able to respond in a timely and professional manner
solution driven: able to troubleshoot and come up with improvements
continues to train in technology and keep processes updated
communicates effectively about products and keeps knowledge base on products
Works with Business Team for wholesale pricing and product distribution
Become an integral member of team to build the Kerala Ayurveda product business in the US
communicates effectively with all team members and informs them of product information
Maintain a safe and organized work environment
Stay in compliance with all OSHA and government regulations; maintaining an organized, safe and sanitary work environment.
Education and Experience
College degree or equivalent, with a minimum of 1-2 years professional experience.
Preferred 2-4 years of product retail customer service experience
Prior experience in retail software and/or database management
Previous experience in a Wellness Center, Ayurveda or herbal knowledge is a plus.
Knowledge, Skills, And Abilities
Maintain the highest level of customer service
Ability to work independently
Takes initiative when problems arise.
Attention to detail with the capability to prioritize and meet deadlines.
Ability to multitask and have excellent organizational skills
Must be able to support and contribute to team goals.
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Kerala Ayurveda Academy
920 Matley LaneReno, NV
BusinessView all jobs at Kerala Ayurveda Academy