Occupational License Liaison

This is a highly skilled position within the Business Services Department that is charged with the administration and management of proprietary software for the County Occupational License Application (COLA) system.  The position will collaborate between the Cities or other external customers, the Kenton County Business Services Department, and the Kenton County Technology Services Department to analyze, prioritize, and coordinate improvements in the collection and enforcement of the occupational license and payroll taxes.  Duties are performed under standard supervision.  

Gathers requirements from City users and other external customers to identify feature improvements, bug fixes, and reporting needs.
 
Communicates and translates software related City user requirements directly to software developers (both in-house and third party).
 
Communicates and translates recommended operational changes to Business Services and assists with identifying steps necessary to satisfy requests. 
 
Works with Cities and other external customers to identify and troubleshoot basic user issues related to COLA system, and escalates concerns as needed to County Technology Services Department.
 
Works with software developers and City users to communicate timeline of improvements.
 
Coordinates User Group meetings, including technical training sessions as needed.
 
Writes technical documentation ("User Guides") and records instructional videos as necessary to train City users on software and procedures.
 
Perform analysis on COLA data, working with City and County personnel, to maximize tax compliance.
 
Perform ad hoc analysis as requested.
 
Update accounts to ensure compliance with the occupational license ordinance.
 
Assists in printing and distribution of tax returns and notices.  Sends requests for documentation and delinquency notices.
 
Performs related duties as required.

Demonstrated Leadership ability; able to make timely and appropriate decisions; able to delegate responsibility and still control the operation; able to work with others; able to plan work schedule and organize resources to obtain desired goals, able to identify appropriate resources for resolving individual issues.
 
Excellent Communication skills; able to effectively communicate with, transfer knowledge to, and train individuals of varying degrees of education in both classroom and on-the-job training; able to read and comprehend written reports, training materials, etc. and to communicate this information to others; able to explain and summarize complex issues to small and large groups of people.
 
Excellent working knowledge of software applications, beyond basic computer literacy.
 
Ability to quickly learn new software functionality to a level necessary to instruct others in its use and troubleshoot end user problems.
 
Significant experience using Microsoft Office suite (2010-2019) specializing in Excel, including end user support.  
 
Experience with basic project management guidelines (ideally Agile and Scrum methodologies), including business analysis, requirements gathering, and creating user stories and wireframe documentation as needed.
 
Ability to diplomatically coordinate and problem solve between multiple agencies and departments.
 
Good analytical ability; able to take large amounts of data and compile in a manner enabling good decision making to increase efficiency and maximize collections.
 
Good working knowledge of safe work practices and ability to apply them in work day situations.
 
Good working knowledge of the equipment, tools, etc. used to perform daily work operations; familiarity with applicable maintenance procedures keep equipment, tools, etc. in good working condition.
 
Ability to work effectively on a daily basis with standard supervision.

Graduate of a standard high school or the equivalency, supplemented by courses in Information systems, project management, or related field supplemented by one or more years with personal computers and software, experience in tax collection or related field; or any combination of training and experience which provides the desired knowledge, skills, and abilities.

Possession of, or ability to obtain promptly, a motor vehicle operator's license.
 
Must be bondable.

Must be able to lift forty (40) pounds or more to a height of four (4) feet or more.
 
Must be able to sit or stand for extended periods of time.
 
Eye sight must be correctable to 20/20 vision.
 
Hearing must be within normal acceptable range of 20-25 with or without a hearing aid.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The above Job Description is intended to describe the general content of, and the requirements for, the performance of this job, including the essential functions.  The description is not to be construed as an exhaustive, all inclusive statement of job duties, requirements, or responsibilities.