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Customer Service Representative

Kennebec Pharmacy & Home Care
Augusta, ME
  • Expired: October 08, 2020. Applications are no longer accepted.

POSITION SUMMARY:The Customer Service Representative assists patients and customers in making decisions regarding the rental or purchase of home medical equipment and supplies.ESSENTIAL FUNCTIONS: Assists customers, walk-in as well as by telephone, select appropriate equipment/supplies to meet their needs, and ensures proper fit. Instructs patients/customers in the safe and proper use and maintenance of selected items. Provides product information, and assembles customer files and records.

Obtains by telephone/fax complete and accurate referral information for all home medical equipment. Refers clinical questions/problems to the appropriate professional staff member. Reviews, prepares, and maintains all documentation included in the customer file.

Provides complete and accurate information, and reviews all paperwork before submitting to the billing department. Maintains an ongoing communication with billing personnel as needed. Contacts physician, when necessary, to...

clarify orders received with respect to prescribed home medical and respiratory therapy equipment services and supplies. Orders, stocks, and assembles (as needed) products and supplies for store inventory. Maintains inventory control in CPR+ system.OTHER RESPONSIBILITIES: Maintains patient confidentiality and rights.

Clearly understands the purpose of the Improvement Organization Performance program. Maintains professional appearance and attitude at all times. Performs other work-related duties as assigned.EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: High School graduate or equivalent.

One year of experience in customer relations. Strong oral and written communication skills. Capable of sound and mature judgment.

Experienced and competent using a computer. Knowledge of special payer guidelines, i.e., Medicare, Medicaid, Managed Care, etc. Knowledge of the medical field, with experience in home health care desirable.

Experience in processing health insurance claims is strongly preferred.SUPERVISORY RESPONSIBILITIES: None assignedPHYSICAL AND ENVIRONMENTAL REQUIREMENTS:Standard retail setting with minimal noise level. May include lifting moderately heavy boxes.KENNEBEC PHARMACY AND HOME CARE'S MISSION STATEMENT: Kennebec Pharmacy & Home Care was designed to address the pharmaceutical, durable medical equipment and respiratory needs of the community. We are committed to provide an unparalleled level of service with the highest degree of care, compassion and understanding.

Our focus will be to provide quality products and services with special emphasis on education and support. All operations will be conducted in an ethical manner with the utmost integrity. Our goal is not merely to be the best of the best, but to be perceived as the only ones who do what we do.At KPHC: Better living is made possible for the people we serve!

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Kennebec Pharmacy & Home Care


Augusta, ME



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